Websitebox doesn't scroll on mobile device   [SOLVED] - View the solution

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Simone
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Websitebox doesn't scroll on mobile device

by Simone » Tue Feb 14, 2017 9:51 am

I know there was a topic about this yesterday, but it is closed now and it is not clear to me what the solution was.

I am having trouble with websiteboxes on my mobile (iphone), which won't scroll. They do scroll on desktop. (I have tried it with multiple websites)

I have tried different presets, but it doesn't seem to work.

My websitecontainer is 550 pixel width and 500 pixel height

In advanced the max. website width is 550 pixel and 500 pixel height. The max. scrollable width for mobile and tablet is set to 550 pixel an the max. scrollable height to 1200 pixel.

Am I using the wrong settings?

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Re: Websitebox doesn't scroll on mobile device

by Annis » Tue Feb 14, 2017 10:59 am

Which version of Panotour are you using?

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Re: Websitebox doesn't scroll on mobile device

by Simone » Tue Feb 14, 2017 12:21 pm

I am using panotour version 2.5.6, the newest version. It did work in the past.

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Re: Websitebox doesn't scroll on mobile device

by Omni VR » Tue Feb 14, 2017 2:59 pm

I can confirm this is a bug in Panotour 2.5.6! I just tested this, in 2.5.5 with the same tour it works, but in 2.5.6 it stopped working on mobile devices
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Re: Websitebox doesn't scroll on mobile device

by Annis » Tue Feb 14, 2017 3:06 pm

@Omni VR (nice username! ;) ), on iPhone too? Which iPhone&browser?
What are your exact settings?

I don't have the issue on Android, I haven't had the chance to test on an iPhone yet.

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Re: Websitebox doesn't scroll on mobile device

by Omni VR » Tue Feb 14, 2017 8:12 pm

Hi @Annis, thanks, Omni VR is our company name by coincidence :)
We have tested it on macOS 10.11.6 El Capitan and macOS 10.12.3 Sierra, with Panotour 2.5.5 and 2.5.6
The tours we tested were uploaded online with ftp and tested locally with KR Pano Testing Server. Browsers we use are Safari 10.0.3 and Chrome version 56.0.2924.87 (64-bit). This works, only it seems the error of not scrolling inside the websitebox occurs on iDevices like: iPad 4 on IOS 10, iPhone 6s on IOS 10 and iPhone 6 Plus on IOS 10, IOS Safari browser

Settings in Panotour are like the topic starter Simone
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Re: Websitebox doesn't scroll on mobile device

by Annis » Wed Feb 15, 2017 10:39 am

Can you share a link with a tour that doesn't work?
What's the link you're opening in the website box?

I've just created a test tour with the same settings and had no issues on iPhone 6S Plus on iOS10.

Are both problematic tours tours made with a previous version and updated in 2.5.6 ? (in that case some tour files possible weren't updated)
Or made from scratch in 2.5.6?

If you make a test tour entirely in 2.5.6 with a website box, does it work?

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Re: Websitebox doesn't scroll on mobile device

by virtualdiorama » Wed Feb 15, 2017 1:51 pm

Hey
I having the same problem.
Link to the file: https://goo.gl/BSmcjb
Made from scratch in 2.5.6
Pictures attached of my settings.
Best regards
j.
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Screen Shot 2017-02-15 at 14.47.49.png
Screen Shot 2017-02-15 at 14.47.31.png
Screen Shot 2017-02-15 at 14.47.28.png
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Re: Websitebox doesn't scroll on mobile device

by Annis » Wed Feb 15, 2017 2:28 pm

Thanks for the test (when I meant a test tour I just wanted a pano with the website box, you didn' tneed to recreate an entire tour). I'll have a look.

I see you have very different settings from the other users on this topic. I'll try those out too.

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Re: Websitebox doesn't scroll on mobile device

by Annis » Wed Feb 15, 2017 2:49 pm

@œvirtualdiorama, I don't understand in your website box settings why you set the max scrollable height to 200pixels. That is smaller than your screen so you will end up with only a tiny scrollable area. This is the result on Android (which is technically the correct display according to your settings):

16763713_10212487452483881_426359239_o.png


This is definitely a bug somewhere, but we still have to find the cause.

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Re: Websitebox doesn't scroll on mobile device

by virtualdiorama » Wed Feb 15, 2017 3:38 pm

Thanks for fast reply, so if I put the number for example to 20000 it should work?!
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Re: Websitebox doesn't scroll on mobile device

by virtualdiorama » Wed Feb 15, 2017 3:43 pm

But the problem was not the size it is that is not scrollable. You mentioned earlier that "I see you have very different settings from the other users on this topic" what did you mean, can you show some examples how other people do it. Specially when it seams that it works for some people.
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Re: Websitebox doesn't scroll on mobile device

by Annis » Wed Feb 15, 2017 4:04 pm

The settings are in the first post of this topic.

But I can confirm there is a scroll bug on iOS, we are investigating the issue.

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Re: Websitebox doesn't scroll on mobile device  [SOLVED]

by Annis » Thu Feb 16, 2017 9:02 am

To those with the scroll issue on iOS, can you try replacing the file in YOUTOURdata > graphics > KolorBox with the file attached to this post?

KolorBox.min.js
(64.63 KiB) Downloaded 64 times

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Re: Websitebox doesn't scroll on mobile device

by virtualdiorama » Thu Feb 16, 2017 2:53 pm

Yes, it works perfectly, thanks
Should I use the script every time I use a webbox?
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Re: Websitebox doesn't scroll on mobile device

by Annis » Thu Feb 16, 2017 3:58 pm

Yes you'll have to replace this file for each project you use the website box in, until the next version of PTP when it comes with a fix.

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Re: Websitebox doesn't scroll on mobile device

by Omni VR » Fri Feb 17, 2017 8:08 pm

Annis wrote:To those with the scroll issue on iOS, can you try replacing the file in YOUTOURdata > graphics > KolorBox with the file attached to this post?

KolorBox.min.js


Sorry for my late reply, but this works! Thank you!
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