panotour pro 2.5 (stable version) crash continuously !   [SOLVED] - View the solution

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panotour pro 2.5 (stable version) crash continuously !  [SOLVED]

by rsanaei » Wed Jan 20, 2016 5:38 pm

Hello,

I did use panotour pro 2.3 with out a serious problem but i have big crash problem with panotour pro 2.5 (stable version), it crash as soon as i attend to build a project even an empty project. also no key in the main menu works, like OPEN A PANOTOUR PROJECT or CREATE AN EMPTY PANOTOUR PROJECT.
I even try to use 32bit panotour pro 2.5 stable version but still same problem.

I am using 64 bit operation system, windows 8 with 12GB ram and fast possessor.

i really appreciate any help.

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Re: panotour pro 2.5 (stable version) crash continuously !

by leescott » Wed Jan 20, 2016 5:43 pm

Did you try right clicking on the "Kolor Panotour Pro 2.5" and selecting "run as Administrator"?

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Re: panotour pro 2.5 (stable version) crash continuously !

by rsanaei » Wed Jan 20, 2016 5:49 pm

Yes, I did try that but still the same problem.

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Re: panotour pro 2.5 (stable version) crash continuously !

by Cliquetsy » Wed Jan 20, 2016 6:30 pm

Have you sent in any crash reports (with your e-mail)?

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Re: panotour pro 2.5 (stable version) crash continuously !

by rsanaei » Wed Jan 20, 2016 7:19 pm

Yes, many time. Email is already add to the crash report screen.

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Re: panotour pro 2.5 (stable version) crash continuously !

by rsanaei » Thu Jan 21, 2016 7:16 pm

I also did install panotour pro 2.5 (stable version) on my other computer but exactly the same problem :(

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Re: panotour pro 2.5 (stable version) crash continuously !

by rsanaei » Thu Jan 21, 2016 7:36 pm

I install panotour pro V2.5 RC 2 64bits, it work well and dose build my project but when i try to view my tour by using view last build tour key, my browser open but don't show anything except background color !!!

I did pay for panotour pro, livepano and branding free license but i can not use it :(

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Re: panotour pro 2.5 (stable version) crash continuously !

by bdd » Fri Jan 22, 2016 10:22 am

Hi,

Which e-mail did you enter in the crash reports field ?

I do not find the e-mail you are using on the forum.

Gérald

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Re: panotour pro 2.5 (stable version) crash continuously !

by rsanaei » Fri Jan 22, 2016 2:33 pm

No, the email address is : info@prettyfacestudio.com

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Re: panotour pro 2.5 (stable version) crash continuously !

by bdd » Fri Jan 22, 2016 2:57 pm

Ok, I found your reports.

So OK, when you try to build an empty project, you are right PTP crashes.
Thank you for reporting it, it will be fixed in next release.
Meanwhile, just add a scene in your tour before building.

But I did not find any crash report for the build of a not empty project.
If you got a crash while building a tour, can you report the crash, and send us the project file (the kpt file only) to contact @ kolor.com

Gérald

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Re: panotour pro 2.5 (stable version) crash continuously !

by Banchilo » Fri Jan 22, 2016 5:32 pm

Also, I have a lot of crashes, freezing screen's etc... Please see uploads from banemaki gmail.com

Thanks.
Branko.

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Re: panotour pro 2.5 (stable version) crash continuously !

by bdd » Tue Jan 26, 2016 9:55 am

Hi Branko,

I found all your crash reports.

Ouch, all of them are different.

1/ You should update your ATI graphical card driver .
One of your crash occured in a ATI library .

2/ For the preset loading crash, can you send me your preset file?
You'll find it in the "Edit/Open User directory"
Do a search there for the kpp files.
Your template is one of those files.

3/ Two of your crashes occured while trying to create the flash player of the tour.
PTP did not succeed to create it.
We have to add an Error Message here to avoid the crash.
But on your side, just verify if the swf file of your tour is not set as READ ONLY, or verify that you have the right to write in the xxxdata directory.
Maybe you changed the rights on your tour directory .


Gérald

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Re: panotour pro 2.5 (stable version) crash continuously !

by Banchilo » Wed Jan 27, 2016 10:20 pm

Hi Gérald,
Thank you for the answers.
Now I'm out of my home, on vacation, winter time, skiing :)

Talk to you later...

Branko.

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Re: panotour pro 2.5 (stable version) crash continuously !

by zil-imu » Wed Feb 24, 2016 12:10 pm

Did you manage to solve this issues? I'm having the exact same problem

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Re: panotour pro 2.5 (stable version) crash continuously !

by bdd » Wed Feb 24, 2016 1:14 pm

The crash occuring while building a tour without any scene will be fixed in 2.5.1 version.

Meanwhile, add a scene in your project before building it.

Gérald

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Re: panotour pro 2.5 (stable version) crash continuously !

by Banchilo » Wed Feb 24, 2016 7:29 pm

Hi all,
I still have crashes, but less than before, thanks to Gérald and his instructions. :)

Sometimes i have freezing screen when I try to add panoramas in the project.
To prevent that I start with PTP2.3, add panoramas, fix location, make an interface, etc... save project, than open it in PTP2.5, than corect the interface and build the project.

I had a lot of work to move my existing website from classic html pages to wordpress platform, and rebuild all my virtual tours. More than 300 panoramas...

Here is my http://www.360vr.rs website where you can see interface. The site is on my native language (Serbian) , but virtual tour has a universal language. :)

Here is my .kpp interface file: http://www.360vr.rs/2016VT.kpp


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