iPhone App - Not loading Tour [SOLVED] - View the solution

[ProCapture]

iPhone App - Not loading Tour

by ProCapture » Wed Jan 13, 2016 9:28 am

Hi there. Is anyone else having issues getting the tour to load onto an iPhone?
Once I have loaded the tour into the phone via iTunes I see it previewed on the phone app.
However, once I click onto it all I get is a blank white screen. I have tried tours with video files but also simply with just still panoramas.

Any ideas of how fixing this or is there a trick that I am missing?

thank you,

[Annis]

Re: iPhone App - Not loading Tour

by Annis » Wed Jan 13, 2016 4:34 pm

Are there any special characters in the PTV name? Even spaces.
If there are, change the tour name and build the PTV again.

http://www.kolor.com/wiki-en/action/vie ... leshooting

[bob1010]

Re: iPhone App - Not loading Tour

by bob1010 » Fri Mar 18, 2016 12:32 am

Same issue here, tried it on my iphone 5 in ios 9.2.1 & ipad2 in 9.0. I see a preview of the tour in the app, but when I click 'show' I get a white blank screen. No spaces in the title, it was called "build", tried editing to just a number too but still getting a blank screen.

Have a customer who would really like to use this feature urgently, are there any known bugs & will they be ironed out in the next update & if so any idea when that might be?

Attached are a couple of screen grabs to illustrate the problem

Also didn't work on my pc, windows 7, 64 bit. Again, see the preview, but get a blank screen.

Hope you're able to advise further on the problem.

Many thanks,

Rob

Attachments

tour screen blank on all iphone & ipad

preview screen looks ok

[Annis]

Re: iPhone App - Not loading Tour

by Annis » Fri Mar 18, 2016 9:31 am

@bob1010, What size is your PTV? Could you send me it through WeTransfer so that we can have a look?

[bob1010]

Re: iPhone App - Not loading Tour

by bob1010 » Fri Mar 18, 2016 12:28 pm

Thanks for the speedy reply Annis, I tried creating a PTV from a different project file & it worked fine, for some reason there was an issue with the first project I tried so I have dug out the original panoramas & created the tour from scratch & this time the PTV file was fine. Looking at the file size of the successful exports it wasn't saving the panoramas in the first PTV export for some reason, hoping it was just a one off. Working ok now, but if I have any other issues I'll let you know.

Appreciate the reply.

Rob

[Annis]

Re: iPhone App - Not loading Tour

by Annis » Fri Mar 18, 2016 1:58 pm

If it works now, that's great.
If you still have the broken ptv, you could send us both and we could compare them and try and see what went wrong.

[bob1010]

Re: iPhone App - Not loading Tour

by bob1010 » Fri Mar 18, 2016 2:53 pm

no worries, will email files on to contact@kolor address, client a bit sensitive as its a new product.

thanks for looking into it.

rob

[Annis]

Re: iPhone App - Not loading Tour  [SOLVED]

by Annis » Fri Mar 18, 2016 4:31 pm

Thanks for your files.

I noticed that the one that didn't work was completely empty! So, I'm not sure what caused it but here is what you can try if it does happen again, if the file is really small like this time:
1) Delete the PTV that you do have and rebuild the tour entirely (not recreate, but re-build all the tiles and files)
2) If 1° doesn't work (but it should), then you also have the option of editing the ptv by opening it, and adding the tour inside.

If it does occur again, and you can repeat it, if you could send us the project file so that we can find the bug and fix it that would be perfect.