Have a problem using Panotour Viewer? Have you encountered a bug that needs fixing? Please post it here. Des difficultés à utiliser Panotour Viewer ? Avez-vous découvert un bug qui doit être fixé? Postez les ici.
Hi there. Is anyone else having issues getting the tour to load onto an iPhone? Once I have loaded the tour into the phone via iTunes I see it previewed on the phone app. However, once I click onto it all I get is a blank white screen. I have tried tours with video files but also simply with just still panoramas.
Any ideas of how fixing this or is there a trick that I am missing?
Same issue here, tried it on my iphone 5 in ios 9.2.1 & ipad2 in 9.0. I see a preview of the tour in the app, but when I click 'show' I get a white blank screen. No spaces in the title, it was called "build", tried editing to just a number too but still getting a blank screen.
Have a customer who would really like to use this feature urgently, are there any known bugs & will they be ironed out in the next update & if so any idea when that might be?
Attached are a couple of screen grabs to illustrate the problem
Also didn't work on my pc, windows 7, 64 bit. Again, see the preview, but get a blank screen.
Hope you're able to advise further on the problem.
Thanks for the speedy reply Annis, I tried creating a PTV from a different project file & it worked fine, for some reason there was an issue with the first project I tried so I have dug out the original panoramas & created the tour from scratch & this time the PTV file was fine. Looking at the file size of the successful exports it wasn't saving the panoramas in the first PTV export for some reason, hoping it was just a one off. Working ok now, but if I have any other issues I'll let you know.
I noticed that the one that didn't work was completely empty! So, I'm not sure what caused it but here is what you can try if it does happen again, if the file is really small like this time: 1) Delete the PTV that you do have and rebuild the tour entirely (not recreate, but re-build all the tiles and files) 2) If 1° doesn't work (but it should), then you also have the option of editing the ptv by opening it, and adding the tour inside.
If it does occur again, and you can repeat it, if you could send us the project file so that we can find the bug and fix it that would be perfect.