Issue viewing tour in Chrome in Windows 8 64bit  

This forum is fully dedicated to Panotour / Panotour Pro bug reports as well as feature discussion.
no avatar
bob1010
Member
 
Topic author
Posts: 138
Likes: 0 post
Liked in: 3 posts
Joined: Wed Jul 25, 2012 3:28 pm
Info

Issue viewing tour in Chrome in Windows 8 64bit

by bob1010 » Thu May 25, 2017 10:41 am

Hope you're able to help on this one. I have a client who's having an issue viewing a tour in Windows 8 64bit in Chrome, please see attached image, I don't have a windows 8 system to test this tour on unfortunately and it's running fine in Windows 7 in Chrome, do you have the same problem if you view in Chrome on windows 8. The tour has still image hotspots, here is the link to the tour:

http://www.irisimage.com/360-degree-gallery/echappe/

Here is the full spec of the system the client is using:

Chrome Browser
Version 58.0.3029.110 (64bit)

Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
IOS Version/Date American Megatrends Inc. P1.30, 16/11/2012
SMBIOS Version 2.7
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.26 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 10.3 GB
Page File Space 2.38 GB

Thanks,

Rob
Attachments
screen-grab.jpg
issue viewing tour in windows 8 64bit in Chrome

User avatar
Annis
Kolor Team
 
Posts: 6062
Likes: 801 posts
Liked in: 444 posts
Joined: Mon Aug 12, 2013 12:47 pm
Location: France
Info

Re: Issue viewing tour in Chrome in Windows 8 64bit

by Annis » Mon May 29, 2017 9:12 am

I unfortunately do not have a Windows 8 computer to test the tour on.

Can you check with your client:
- Do they have that issue on other browsers?
- Do they have this issue with other tours?
- Are their graphic drivers up to date? From the manufacturer's website.

no avatar
bob1010
Member
 
Topic author
Posts: 138
Likes: 0 post
Liked in: 3 posts
Joined: Wed Jul 25, 2012 3:28 pm
Info

Re: Issue viewing tour in Chrome in Windows 8 64bit

by bob1010 » Mon May 29, 2017 1:13 pm

I know he had the same issue with other tours, the issue was only in Chrome though, all other browsers were fine. I'll ask him if his graphics drivers are up to date and get back to you on that one.

Kind regards,

Rob

User avatar
Annis
Kolor Team
 
Posts: 6062
Likes: 801 posts
Liked in: 444 posts
Joined: Mon Aug 12, 2013 12:47 pm
Location: France
Info

Re: Issue viewing tour in Chrome in Windows 8 64bit

by Annis » Mon May 29, 2017 1:20 pm

Also, have a look at this post: https://krpano.com/forum/wbb/index.php? ... #post71322

And try asking your client to change the setting mentioned in the post ( use chrome://flags/#ignore-gpu-blacklist as the URL in a new tab) and see if this improves anything.

no avatar
bob1010
Member
 
Topic author
Posts: 138
Likes: 0 post
Liked in: 3 posts
Joined: Wed Jul 25, 2012 3:28 pm
Info

Re: Issue viewing tour in Chrome in Windows 8 64bit

by bob1010 » Mon May 29, 2017 5:25 pm

Thanks, I'll ask them to do that, I appreciate the link, it does look like it could possibly be the cause of the issue perhaps.

Regards,

Rob


Who is online

Users browsing this forum: No registered users and 5 guests