Problem with Website box, Pdf Box and add web content not wo

[rsanaei]

Problem with Website box, Pdf Box and add web content not wo

by rsanaei » Mon May 02, 2016 9:05 pm

Hi everybody,
I was working with panotour Pro 2.3 in the past and had no problems, especially with Website box plugin.
But recently I started using panotour Pro 2.5.3 but unfortunately Website box, Pdf Box and add web content are not working properly.

I am also having an issue with viewing on local host. I cannot see any of the live feature after I build my project (cannot view in browser).

I really need to use Website box feature but I don't know why it does not work. Even if I use SSL website or none SSL website the result is the same, it is not working and I only see white screen on local host.

Also in Pdf Box I can see when I build the tour, it works fine, but as soon as I upload on my web hosting, it appears white or it gives me a permission error. Also note that I do correct the files and folders permission and try to upload through different FTP software and still same issue arises.

I do appreciate any help, especially for resolving the Website box issue.

Attachments

PDF Box issue snapshot

Website box issue snapshot

[Annis]

Re: Problem with Website box, Pdf Box and add web content no

by Annis » Tue May 03, 2016 10:46 am

Can you share a link to the tour?

[rsanaei]

Re: Problem with Website box, Pdf Box and add web content no

by rsanaei » Tue May 03, 2016 2:33 pm

Thank you for your reply.
I have few projects with same issue, here is one of them:
www.centivision.com/projects/sunseeker

I really do appreciate you help.

[Annis]

Re: Problem with Website box, Pdf Box and add web content no

by Annis » Wed May 04, 2016 10:02 am

Thanks for the link.

For the PDF box, it seems that your server doesn't accept "../" in file paths. Try editing your index_skin.xml and replace:

Code: Select all

openPDF_PdfViewer("indexdata/graphics/KolorBox/pdfjs/web/viewer.html?file=../../../../graphics/alpo.sidebar-v1.0.32/sun_10525718_28my_ebrochure.pdf", alpo_sidebar_fullPdfViewer|PdfViewer|displaypdfpdf_title);

with

Code: Select all

openPDF_PdfViewer("indexdata/graphics/KolorBox/pdfjs/web/viewer.html?file=/projects/sunseeker/indexdata/graphics/alpo.sidebar-v1.0.32/sun_10525718_28my_ebrochure.pdf", alpo_sidebar_fullPdfViewer|PdfViewer|displaypdfpdf_title);

For the website box and web content, it's an issue with your server. Your server doesn't accept different domains in iframes (see here: http://stackoverflow.com/a/33777934 )

[rsanaei]

Re: Problem with Website box, Pdf Box and add web content no

by rsanaei » Wed May 04, 2016 9:30 pm

Thanks for your response,
The PDF box issue was resolved with your help.

The second issue which was website box and web content is still not resolved,
We looked at the link you sent us but we could not find httpd.conf file so we contacted our hosting provider and they told us After they click on logo, they get the content showing on this link: https://snag.gy/lQtKXk.jpg !

But as you can see in the code i did not enter the https://snag.gy/lQtKXk.jpg link for website box and i did enter http://www.sunseeker.com.

We have done another project with the exact information and this issue did not arise. Using the same server and the same domain.

Here is the link for our previous project: http://www.centivision.com/projects/hot ... ughanmills
and as you can see it works fine.
Here is the link for our newest project which dose not work: www.centivision.com/projects/sunseeker


I really do appreciate you help.

[rsanaei]

Re: Problem with Website box, Pdf Box and add web content no

by rsanaei » Thu May 05, 2016 7:34 pm

Internet explorer and Firefox snapshot

Attachments