Panotour 2.2 opens in trial mode after successful registrati  

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nagoyajin
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Panotour 2.2 opens in trial mode after successful registrati

by nagoyajin » Thu Oct 09, 2014 3:54 pm

1. I downloaded an installed Panotour Pro 2.2.
2. I entered the registration info and got back the message dialog saying that I successfully registered.
3. I created a tour, it worked and has no watermarks.
4. I saved project and closed Panotour.
5. The next time I open Panotour, I get the dialog requesting me to provide registration info.

I've gone through this a few times with the same results.

How do I get the registration to stick?

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benji33
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Re: Panotour 2.2 opens in trial mode after successful regist

by benji33 » Thu Oct 09, 2014 3:59 pm

What is your OS and the OS version please ?
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Annis
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Re: Panotour 2.2 opens in trial mode after successful regist

by Annis » Thu Oct 09, 2014 4:01 pm

Could you try registering, not opening a project, closing Panotour, and then relaunching it?

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nagoyajin
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Re: Panotour 2.2 opens in trial mode after successful regist

by nagoyajin » Thu Oct 09, 2014 4:14 pm

I'm using OSX 10.9.5.

I tried Annis' suggestion and it seems to be working :)

I had made a small project to test things out and, although I went through the motions of saving the project file, there is none to be found. The output files from building the tour are there but no project file. I'm not concerned about this test project but data loss is always worrisome.

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benji33
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Re: Panotour 2.2 opens in trial mode after successful regist

by benji33 » Fri Oct 10, 2014 9:36 am

Your project file exists and is empty ? Or it's a Panotour crash before a "save project" ?
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Re: Panotour 2.2 opens in trial mode after successful regist

by nagoyajin » Fri Oct 10, 2014 9:50 am

Panotour acted like it was saving the file but after closing Panotour then reopening later, the registration was required again and the pano tour file was nowhere to be found. The tour data was all there but the kpt file was not.

After following Anni's suggestion the registration isn't required again and the kit files are saved as expected. However, I now have a new problem. Every time I try to open the saved project, Panotour crashes. This time it really is a bother to me. I put a lot of time into making a demo for a customer and now I can't reopen the project. When I used to work in software testing, these kinds of bugs were known as Sev 1 Priority 1 bugs. =(

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Re: Panotour 2.2 opens in trial mode after successful regist

by benji33 » Fri Oct 10, 2014 9:55 am

Try to create a new empty project quickly and save it. Then build it. And save it again.

Is it crashing with this new one ?

You can send me in private message the .kpt which is crashing for inspection. And also send Crash report with info if the crash windows opens. Thanks.
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