Floor Plan inconsistent on Samsung Tablet and Mobile  

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zekezachzoom
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Floor Plan inconsistent on Samsung Tablet and Mobile

by zekezachzoom » Tue Jul 15, 2014 7:49 am

HI all,
First time posting. I have two problems, which I hope anyone out there can help.
First is some Floor Plan problems. The second is sound.
Link to the :
http://www2.fxmweb.com/chc/uat/
(Click on the Virtual Tour button)

Problem 1 : Floor Plan
Floor plan works fine on all devices, except Samsung devices.
If you click the floor plan on the bottom left, the multi-story floor plan comes up. When clicking on the hotspots, sometimes it brings you there, but mostly times it doesn't respond. Anyone knows why?

Problem 2: MP3 audio clips cannot be heard.
Using floorplan and navigate to Level 2 and hotspot number 11 (Cubicle Living), turn 180 degreen and head inwards to the kitchen...Once there, turn right a bit and face the door. At this point, you should hear some conversation happening. You can hear this on the PC and Mac Desktop computers. But on all mobile devices, you cannot hear anything. The files for these audio clips are in MP3.

Any help given would be greatly appreciated.
Thanks in advance!

Sunny

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mediavets
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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by mediavets » Tue Jul 15, 2014 7:55 am

zekezachzoom wrote:HI all,
First time posting. I have two problems, which I hope anyone out there can help.
First is some Floor Plan problems. The second is sound.
Link to the :
http://www2.fxmweb.com/chc/uat/
(Click on the Virtual Tour button)

.............
Problem 2: MP3 audio clips cannot be heard.
Using floorplan and navigate to Level 2 and hotspot number 11 (Cubicle Living), turn 180 degreen and head inwards to the kitchen...Once there, turn right a bit and face the door. At this point, you should hear some conversation happening. You can hear this on the PC and Mac Desktop computers. But on all mobile devices, you cannot hear anything. The files for these audio clips are in MP3.

Any help given would be greatly appreciated.
Thanks in advance!

Sunny

Welcome to the forum...

See : http://www.autopano.net/wiki-en/action/ ... #ADD_SOUND

I quote:
Attachments
1-ptp213-dirsound-html5.jpg

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zekezachzoom
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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by zekezachzoom » Tue Jul 15, 2014 8:34 am

Hi,
thanks for speedy response. Did what the video tutorial showed and everything works fine on desktop computers. However, the sound at the same location does not work for mobile devices....Any other suggestions?

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Destiny
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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by Destiny » Tue Jul 15, 2014 10:47 am

Hi.. I see you posted this under PTP 1.8.. But 1.8 does not support Android..

If you mean PTP V2+, I have a Samsung Note and the map seems to be fine... There are some considerations to be taken into account within the GUI..

As far as MP3, you might want to try a player.. http://www.destinyvirtualtours.com/PTPV ... ounds.html

But it should work without one too..

Destiny..

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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by mediavets » Tue Jul 15, 2014 11:49 am

zekezachzoom wrote:Hi,
thanks for speedy response. Did what the video tutorial showed and everything works fine on desktop computers. However, the sound at the same location does not work for mobile devices....Any other suggestions?

Directional sound is not supported by the HTML5 viewer/player - that player is used for all non-Flash platforms.

Project or panorama background sound, or (other types of) hotspot links to play sound files will work, but directional sound (from sound spots) doesn't work with the HTML5 viewer/player:
Attachments
1-ptp213-html5-dirsound.jpg
1-ptp213-html5-dirsound.jpg
Last edited by mediavets on Tue Jul 15, 2014 11:58 am, edited 1 time in total.

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zekezachzoom
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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by zekezachzoom » Tue Jul 15, 2014 11:55 am

Destiny wrote:Hi.. I see you posted this under PTP 1.8.. But 1.8 does not support Android..

If you mean PTP V2+, I have a Samsung Note and the map seems to be fine... There are some considerations to be taken into account within the GUI..

As far as MP3, you might want to try a player.. http://www.destinyvirtualtours.com/PTPV ... ounds.html

But it should work without one too..

Destiny..


Hi ,
First time posting....missed out on Panotour 2.0 postings section.
Yes, am using Panotour 2.0..
I think the floor plan does not work with Andriod Kitkat OS. I have a Samsung Note too that runs on Kitkat and has problem.
I tested the same floor plan on an Galaxy Tab with Jellybean and there is no problem with the floor plan.

What is your Note's OS?

Thanks in advance

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zekezachzoom
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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by zekezachzoom » Tue Jul 15, 2014 11:57 am

mediavets wrote:
zekezachzoom wrote:Hi,
thanks for speedy response. Did what the video tutorial showed and everything works fine on desktop computers. However, the sound at the same location does not work for mobile devices....Any other suggestions?


Directional sound is not supported by the HTML5 viewer/player - that player is used for all non-Flash platforms:


Hi,
thanks for that note on the sound.
Have one less thing to explain to client.

Appreciate your help
Cheers!

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Destiny
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Re: Floor Plan inconsistent on Samsung Tablet and Mobile

by Destiny » Tue Jul 15, 2014 12:12 pm

I really do not know what my OS is on my Samsung Note.. Its as it came.. I haven't changed anything.. Don't know how to change it.. One thing for certain.. I do no have any issues with PTP V2 Pano playing on it..

Destiny..

zekezachzoom wrote:
Destiny wrote:Hi.. I see you posted this under PTP 1.8.. But 1.8 does not support Android..

If you mean PTP V2+, I have a Samsung Note and the map seems to be fine... There are some considerations to be taken into account within the GUI..

As far as MP3, you might want to try a player.. http://www.destinyvirtualtours.com/PTPV ... ounds.html

But it should work without one too..

Destiny..


Hi ,
First time posting....missed out on Panotour 2.0 postings section.
Yes, am using Panotour 2.0..
I think the floor plan does not work with Andriod Kitkat OS. I have a Samsung Note too that runs on Kitkat and has problem.
I tested the same floor plan on an Galaxy Tab with Jellybean and there is no problem with the floor plan.

What is your Note's OS?

Thanks in advance


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