problem to get show online error : error license  

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captain
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problem to get show online error : error license

by captain » Wed Feb 05, 2014 3:09 pm

My customer cannot get it online. Local on the computer it works , but not on his website.
I put it on my website and it works on my website.
The problem is a license error see : http://www.rensen-driessen.com/virtualt ... 14%20.html
You can download the show at wetransfer : https://www.wetransfer.com/downloads/79 ... 647/5f95af
We have tried it fore several weeks with several solutions ( we hoped) but it is not possible to solve the problem
This is the link to my website with the show where it works well : http://www.jonkmanfotografie.nl/360/man ... 14%20.html
I hope you have a solution
With best regards

Captain

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mediavets
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Re: problem to get show online error : error license

by mediavets » Wed Feb 05, 2014 3:59 pm

Did you perhaps enter something in the restricted domains field?:
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1-ptp18-restricteddomain.jpg

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Re: problem to get show online error : error license

by mediavets » Wed Feb 05, 2014 4:01 pm

Might the file and folder names which contain all those spaces be causing some sort of problem? It's always berst to void spaces, mixed case letter and special characters. Use hyphens rather than spaces.

Are the file permissions set correctly on the server?

Did you upload the tour to your client's server or did the client do it?

What FTP program was used to upload the tour?

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Re: problem to get show online error : error license

by captain » Wed Feb 05, 2014 4:08 pm

Hello,
thanks fore your fast reaction. I did not fill in an domain name. I work with filezilla and did chmod al the maps and sub maps a.s.o. to 777
I send the tour with wetransfer as a zip file

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Re: problem to get show online error : error license

by mediavets » Wed Feb 05, 2014 5:08 pm

captain wrote:Hello,
thanks fore your fast reaction. I did not fill in an domain name. I work with filezilla and did chmod al the maps and sub maps a.s.o. to 777
I send the tour with wetransfer as a zip file


And of course it runs OK from local disk, just as it does for you.

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Re: problem to get show online error : error license

by mediavets » Wed Feb 05, 2014 5:18 pm

But it shows the License error message when online.

Silly question...bit are you sure your PTP 1.8 was registered when you built this tour?

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Re: problem to get show online error : error license

by captain » Wed Feb 05, 2014 6:04 pm

Yes it was registered when I made the show

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Re: problem to get show online error : error license

by mediavets » Wed Feb 05, 2014 6:55 pm

captain wrote:Yes it was registered when I made the show

Your KPT file reveals that you did have a restricted domain speciified: you need to open the project, change that setting, and rebuild I think.
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ptp1-license-error.jpg

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Re: problem to get show online error : error license

by captain » Wed Feb 05, 2014 10:29 pm

well thats funny i did not specify a domain name. But thank you very very much fore the solution. I'm very glad.
Best Regards
Arie Jonkman

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cannot open project with. kpt

by captain » Wed Feb 05, 2014 11:39 pm

I cannot open a project which i have saved as...kpt. Al the files are in the same map ,but when I click on kit the tour does not load the files
I had never a problem , and don't understand what there will be wrong. I tried at several tours

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Re: problem to get show online error : error license

by captain » Thu Feb 13, 2014 11:13 am

The problem is solved. There were some files at another map . Now i did copy them to the right map and now it works. Thankx everyone fore the solutions and your time.
best Regards
Captain


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