There is sound but the screen is black !  

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oja
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There is sound but the screen is black !

by oja » Tue Jan 13, 2015 10:56 pm

Hello,

I have a Samsung Galaxy S3 on which I installed Kolor Eyes application.
When I launch a streaming video I have first a " 360 " logo that appears and then black screen but I can hear the sound of the video.
If I download a movie locally I have the same problem to read it in Kolor Eyes.
What is strange is that I can read the local file downloaded with my video player on my phone.

Thank you for your help

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olivierbo
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Re: There is sound but the screen is black !

by olivierbo » Tue Jan 20, 2015 2:45 pm

Hello,

Kolor Eyes needs Android 4.x and later. Do you have a custom ROM as this device did not receive any update made by Samsung? Is that right?
Can you play sample videos from the video gallery menu?

Kind regards,
Olivier

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oja
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Re: There is sound but the screen is black !

by oja » Tue Jan 20, 2015 11:05 pm

Hello,

1) Yes I have Android 4.4.4 (with CyanogenMod 11).
2) Yes

Thank you for yout help

Olivier J.

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olivierbo
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Re: There is sound but the screen is black !

by olivierbo » Wed Jan 21, 2015 2:37 pm

Hello Olivier,

CyanogenMod ROMs are pretty different from stock ROMs with much more features, so I cannot rule on this issue.
Can you try to transcode your videos with an other software (http://www.ffmpeg.org/ or http://handbrake.fr/)?

Kind regards,
Olivier

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ido360
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Re: There is sound but the screen is black !

by ido360 » Thu Jan 22, 2015 5:16 am

I to see the black screen on my iPad Air 2 but the same video plays fine on my iPhone 6 and iPhone 4s.


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