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Re: Impossible de mettre en ligne sur la plateforme Gopro Vr [RESOLU]

Vous avez raison concernant le temps entre l'upload et la mise en ligne d'une part, d'autre part la notification va être rétablie très prochainement.

En espérant que notre plateforme réponde à vos besoins

Cordialement
by xfarret
Thu Aug 18, 2016 12:18 pm
 
Forum: GoPro VR - Plateforme Web (FR)
Topic: Impossible de mettre en ligne sur la plateforme Gopro Vr
Replies: 4
Views: 1564

Re: Impossible de mettre en ligne sur la plateforme Gopro Vr [RESOLU]

Bonjour,

Pourriez-vous m'indiquer le jour et l'heure (approximative) vous avez constaté votre erreur ?

Merci d'avance

Xavier Farret
by xfarret
Thu Aug 18, 2016 10:21 am
 
Forum: GoPro VR - Plateforme Web (FR)
Topic: Impossible de mettre en ligne sur la plateforme Gopro Vr
Replies: 4
Views: 1564

Re: Impossible de charger une vidéo 360 sur vr.gopro.com

Bonjour,

Pouvez-vous m'indiquer le jour de votre tentative s'il vous plaît. Nous avons du intervenir sur la plateforme cette semaine, ce qui pourrait expliquer votre mésaventure.

Dans l'attente de votre réponse

Xavier Farret
by xfarret
Wed Aug 17, 2016 10:05 am
 
Forum: GoPro VR - Plateforme Web (FR)
Topic: Impossible de charger une vidéo 360 sur vr.gopro.com
Replies: 5
Views: 1955

Re: Login Gopro VR [SOLVED]

Bonsoir,

Sachez que les vidéos dont les qualités sont inférieures à 1440p ont été mise en visibilité 'unlisted'.
Vos vidéos n'ont pas disparues, vous pouvez les retrouver dans votre section 'My Media'.
by xfarret
Mon Apr 18, 2016 7:45 pm
 
Forum: Hosting (FR)
Topic: Login Gopro VR
Replies: 8
Views: 1946

Re: Probleme pour uploader des videos [SOLVED]

Bonjour,

Nous allons procéder par élimination:
- avez-vous un adblocker actif ?
- après l'upload de votre vidéo, sur quelle page restez-vous ? (un petit screenshot svp)
- avez-vous eu une interruption réseau lors de l'upload de votre vidéo ?

Merci de votre retour.

Xavier
by xfarret
Tue Feb 16, 2016 1:49 pm
 
Forum: Hosting (FR)
Topic: Probleme pour uploader des videos
Replies: 8
Views: 2201

Re: statut video privée/public [SOLVED]

Bonjour,
Tout d'abord vous ne pouvez changer le statut des vidéos vous appartenant.
Si tel est le cas, allez dans la section 'Galerie Vidéos'. Survolez avec la souris la vidéo concernée, puis cliquez sur le crayon.
Sélectionnez sur Publique puis validez votre choix.

Cordialement
by xfarret
Mon Nov 23, 2015 9:32 am
 
Forum: Hosting (FR)
Topic: statut video privée/public
Replies: 2
Views: 1853

Re: Videos not appearing in gallery [SOLVED]

Hi,

Your videos has been encoded well and seems to be visible from your video gallery.
The processing time depends on the amount of videos that are being encoded at the same time, and due to maintenance processing times can be longer.


We hope you are still enjoying the service.

Xavier Farret
by xfarret
Tue May 05, 2015 10:54 pm
 
Forum: Hosting
Topic: Videos not appearing in gallery
Replies: 1
Views: 1040

Guide de connexion Kolor Eyes Mobile Apps

Pour se connecter au site eyes.kolor.com vous devez utiliser votre adresse mail.
En revanche, pour les applications iOS/Android, vous devez impérativement utiliser votre identifiant.
Nous comprenons que cette divergence puisse vous perturber, nous travaillons pour uniformiser ceci.
by xfarret
Wed Feb 04, 2015 9:59 am
 
Forum: Mobile (FR)
Topic: Guide de connexion Kolor Eyes Mobile Apps
Replies: 0
Views: 1747

How to Login with Kolor Eyes Mobile Apps

Email should be used to access your account from the website eyes.kolor.com.
But in iOS/Android apps you have to use your username instead.
This divergence is a bit confusing, and next app versions will be more explicit.
by xfarret
Wed Feb 04, 2015 9:58 am
 
Forum: Mobile
Topic: How to Login with Kolor Eyes Mobile Apps
Replies: 0
Views: 2396

Guide de connexion Kolor Eyes Mobile Apps

Pour se connecter au site eyes.kolor.com vous devez utiliser votre adresse mail.
En revanche, pour les applications iOS/Android, vous devez impérativement utiliser votre identifiant.
Nous comprenons que cette divergence puisse vous perturber, nous travaillons pour uniformiser ceci.
by xfarret
Wed Feb 04, 2015 9:56 am
 
Forum: Hosting (FR)
Topic: Guide de connexion Kolor Eyes Mobile Apps
Replies: 0
Views: 1816

How to Login with Kolor Eyes Mobile Apps

Email should be used to access your account from the website eyes.kolor.com.
But in iOS/Android apps you have to use your username instead.
This divergence is a bit confusing, and next app versions will be more explicit.
by xfarret
Wed Feb 04, 2015 9:53 am
 
Forum: Hosting
Topic: How to Login with Kolor Eyes Mobile Apps
Replies: 0
Views: 2372

Re: Can't log into Kolor Eyes from iPhone [SOLVED]

Hi,

Email should be used to access your account from the website eyes.kolor.com. But in iOS/Android apps please use your username instead. This divergence is a bit confusing, and next app versions will be more explicit.

Thanks
by xfarret
Wed Feb 04, 2015 9:41 am
 
Forum: Mobile
Topic: Can't log into Kolor Eyes from iPhone
Replies: 4
Views: 1281

Re: Error Login in http://eyes.kolor.com/login [SOLVED]

Hi,

May be your email is in your spam section.
I unlock manually your account.
You can now use it and hope you like it.

Xavier
by xfarret
Mon Feb 02, 2015 9:50 am
 
Forum: Hosting
Topic: Error Login in http://eyes.kolor.com/login
Replies: 1
Views: 753

Re: Helicopter simulator

Hi,

I have an Ubuntu last release with Chrome Browser and the video starts. Note that for Chrome the flash plugin is not necessary because html5 is used.
Have you gstreamer well installed ?

Xavier
by xfarret
Tue Sep 17, 2013 11:50 am
 
Forum: Panogear
Topic: Helicopter simulator
Replies: 6
Views: 115

Re: Editing of video attributes after upload/save

Hi

This feature is now accessible.

Sincerely

Xavier
by xfarret
Tue Jul 16, 2013 10:49 pm
 
Forum: Panogear Français
Topic: Editing of video attributes after upload/save
Replies: 1
Views: 47

Re: Maximum Upload Size Exceeded

Hi,

A this moment the maximum size is 1000Mbytes for all dimensions.

Sincerely,

Xavier
by xfarret
Thu Jul 11, 2013 8:31 am
 
Forum: Archive - bugs dans Autopano Tour
Topic: Maximum Upload Size Exceeded
Replies: 4
Views: 115

Re: Maximum Upload Size Exceeded

Hi,

The maximum video file size is 1000Mbytes.

Sincerely

Xavier
by xfarret
Mon Jul 08, 2013 8:40 am
 
Forum: Archive - bugs dans Autopano Tour
Topic: Maximum Upload Size Exceeded
Replies: 4
Views: 115

Re: Firefox?

Hi, Videos are working on firefox, chrome, opera, ie. Just for the Beta access chrome play videos with the html5 player, the others with the fallback in flash (just for the test). When flash is used you have to wait that the player download a big part of the video to start it. If you wish to prevent...
by xfarret
Wed Jul 03, 2013 8:20 am
 
Forum: Le futur de Panotour (FR)
Topic: Firefox?
Replies: 2
Views: 44

Re: After Upload...

Hi,

While you upload your video, did you modify the name in the input item text ? In this version you must not modify it otherwise the video could not be seen.

Can you try without modifying the name in the input text please.

Thanks in advance.

Xavier
by xfarret
Tue Jul 02, 2013 12:59 pm
 
Forum: Archive - bugs dans Autopano Tour
Topic: After Upload...
Replies: 5
Views: 123

Re: After Upload...

Hi,

Excuse me I had to stop for a moment the service. Your problem is probably due to this interruption.

Note that when videos are uploaded, their availability is immediate.
Can you retry your test and tell me if you can reproduce it.

Thanks in advance

Xavier
by xfarret
Mon Jul 01, 2013 3:47 pm
 
Forum: Archive - bugs dans Autopano Tour
Topic: After Upload...
Replies: 5
Views: 123

Re: Six GoPros, Freedom 360 and a steadycam - on Kolors serv

Hi, Thank you for your testing and your feed back. I've tested your videos : - The first three videos are well-played - The video named "BD H264 low res" may be corrupt or use a codec not supported : the video does not appear - The last two are correctly read. It appears that playback stop...
by xfarret
Mon Jul 01, 2013 3:42 pm
 
Forum: Archive - bugs dans Autopano Tour
Topic: Six GoPros, Freedom 360 and a steadycam - on Kolors server
Replies: 1
Views: 160

Re: Embedding issues

Hi Gerald, Thank you for your try. First, I correct the internal video width. Second, when you embed your video try to add this attribute in the iframe text : scrolling="no", this will disable scrolling bars. I've just try this parameter and it seems correcting your trouble. Hope to solve ...
by xfarret
Thu Jun 13, 2013 12:55 pm
 
Forum: Archive - bugs dans Autopano Tour
Topic: Embedding issues
Replies: 4
Views: 147

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