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Panotour - FAQ - Viewing the tour on a mobile

How can I view my tour on a mobile?

Our tours are meant to be viewed online. To view your tour on a mobile, all you have to do is embed your tour on a website, and access that website from your mobile.
You can also access the direct link to your tour from a mobile, as soon as you have hosted it on your webserver. For an example of hosting your tour on a webserver, see our tutorial on hosting your tour on Google Drive.

Can I view my tour offline on a mobile ?

The tour needs a web server to work properly.

  • You can use PTViewer. See here for the Android PTViewer Beta.
  • You can also consider using consider using HTML Books, or similar apps (Goodreader is another one).
  • You can place your exported tour into a local network, accessible from a local ip like

Are there any limitations to viewing a tour on a mobile?

Modern mobile devices can only view the HTML5 version of your tour, as they do not support Flash. As well as that, certain mobile operating systems bring their own limitations:

  • iOS
    • Tour sounds that play automatically at the launch of your tour require a user action to start
    • No volume change. Changing the volume of a sound is not allowed on iOS devices.
    • Only one sound can be played at one time. When new sounds or videos play, the new sound will play and the last sound played will automatically be stopped.
    • Tour videos require a user action to start
    • Can not drag the panorama over a video or Livepano spot (iOS 7.x only, iOS 8.x solves this)
    • PDF Viewer displays only the first page (iOS 8.x - OS issue)
    • On iPhones only, LivePano will be displayed in fullscreen mode and not seamlessly integrated into the sphere. Video spots and display a video will also open fullscreen.
  • Android
    • Tour videos require a user action to start
    • The gyroscope is extremely unreliable on many Android devices

More information on KrPano's page on HTML5 compatibility.

Why have some of the buttons of the tour's control bar disappeared on mobile and tablet devices ?

For better experience, Panotour generates a code which removes useless and/or unsupported buttons of the control bar generated for mobile and tablet devices.

Why can't my tour go fullscreen on my mobile?

Fullscreen is not supported in the HTML5 viewer on many mobiles. You can force the button to show up on your control bar, but it is not guaranteed to make the fullscreen work. See the releated forum post: http://www.kolor.com/forum/viewtopic.php?f=91&t=21831&hilit=fullscreen+mobile
See this page to see if your browser/device is compatible with the fullscreen API in the HTML5 player: http://caniuse.com/#feat=fullscreen

Why doesn't my transparent PNG appear on iPhone ?

8 bits PNG won't work. Use only 24 bits PNG files.

My tour is crashing on iPad

Due to memory limits, some big tour can be difficult to display on mobile/tablet devices. Reduce the size of images for galleries, the amount of pictures hotspots for a working tour.

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