Neutralhazer - Solutions
- 1 Impossible to install the plugin on Mac
- 2 Manual installation (greyed out options)
- 3 Neutralhazer does not appear in the Filters menu after installing manually
- 4 An error message is displayed when applying the filter/not enough memory
Impossible to install the plugin on Mac
If, for any reason, Neutralhazer plug-in installation does not succeed or plug-in is missing once install program has complete, please browse to Photoshop or Photoshop Elements installation folder tree and ensure Filters folder is present.
Default installation path is: /Applications/Adobe Photoshop <VERSION> (example:"/Applications/Adobe Photoshop CS6" or "/Applications/Adobe Photoshop Elements 13")
If you cannot find Photoshop at this location, please browse to applications preferences folder /Users/<USER>/Library/Preferences/ and check content of Photoshop path file called "Adobe Photoshop <VERSION> Paths" (ex: "Adobe Photoshop CS6 Paths" or "Adobe Photoshop Elements 13 Paths") to find where Photoshop is installed in your system.
Check if the Filters folder exists, and create it if it is missing
- Photoshop: /Applications/Adobe Photoshop <VERSION>/Plug-Ins/Filters
- Photoshop Elements: /Applications/Adobe Photoshop <VERSION>/Support Files/Plug-Ins/Filters
Run again the installer. The plugin should install properly. If it doesn't, refer to the next chapter to manually install the plugin.
Manual installation (greyed out options)
When running the installer, you can not select your Photoshop version as it is greyed out. This is will happen for any Photoshop version above and including CS5, Photoshop CC, and Photoshop Elements 10.
To install Neutralhazer on those versions will require you to install it manually. The procedure is simple, you will find it explained on this page for Mac and Windows computers.
Manual installation on Windows
- Launch the installer, once you reach the list of available programs to install Neutralhazer on, scroll down to the bottom of the list and select Manual install.
- A folder named "Kolor" will be created on your Desktop, containing all the files you need to install the plugin, and a Read-me file.
- Find your Photoshop directory
- The default location should be located here: C:/Program Files/Adobe/<Adobe Photoshop Version>/Plug-ins/Filters*
- Drag and drop the appropriate version of the plugin (win32 for the 32 bits version or x64 for the 64 bits version) to the Filters folder.
- Rename the folder name (win32 or x64) and call it Kolor
*If there is no Filters folder, create one.
Make sure you follow the set file hierarchy, and place the 32bits version of Neutralhazer in your 32bits program files and vice versa, otherwise the plugin will not work correctly.
Manual installation on Mac
- Please use our Kolor contact form to ask for the installer.
- The downloaded file contains a folder called Kolor/.
- Copy and paste this folder (Kolor/) on the following folder: /Applications/<Adobe Photoshop Version>/Plug-Ins/Filters*/.
- After processing, Neutralhazer should be available from the Filter menu on Photoshop.
*If there is no Filters folder, create one.
Make sure you follow the set file hierarchy or the plugin will not work correctly.
Make sure that it was installed correctly:
- The Neutralhazer files are located in <Software> / Plug-Ins / Filters / Kolor / <files are here>
- Check if your software only executes as 32-bits/64-bits, and that you have installed the right version of Neutralhazer's files
If you are using Photoshop Elements 13, then you have to modify some settings to allow PE13 to use external plugins. You will find the instructions to do so here.
An error message is displayed when applying the filter/not enough memory
An error message appears when you want to run the image processing with Neutralhazer.
This is due to the use of 32-bit systems and/or software, and an image that is too large.
This issue is entirely dependant of your system specs, as well as the current use (number of tasks computed by the system at that time), so it is very difficult to define a fixed limit on this. The filter requires a lot of memory to perform it's calculations, especially for large images, and a 32 bits version computer will be very limiting for this. We recommend you read our page on Memory management, which provides good examples on the differences of available memory between 32 bits and 64 bits systems.
- Close any background tasks initiated if possible.
- Reduce image size before running the filter
- Use Neutralhazer on a 64bit computer if possible (if on Mac, boot your Mac in 64bits)