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GoPro VR Player - Troubleshooting solutions

My video is jerky

It can be due to a lack of power of your computer. Ensure that your native video player (Windows Media Player or Quick Time Player) plays smooth your video.

Try to change the video plugin to solve this issue.

In particular, check that your platform can use hardware decoding.

On Windows 8.1, if you have multiple video cards you can choose the graphics processor to use when you start GoPro VR Player. It can solve issues with jerky video.

Just right click on GoPro VR Player shortcut or executable file to find this option.

Choose graphics processor

Oculus is not detected by GoPro VR Player

Ensure you followed all steps described here.

The Oculus led should be blue when it is activated. If not, try to disconnect/reconnect HDMI and USB.

In Oculus configuration utility, try to untick "DK1 Legacy App Support", sometimes it solves the issue.

You can also try to restart your computer to restart Oculus Runtime service.

Video in Oculus is jerky

It is due to latency between your head movement and image display.

See hardware requirements for Oculus here.

Nothing happens when dropping video file

If nothing happens after a few seconds or if you see a red error message it means that GoPro VR Player cannot play the video because decoding failed.

Try to change the video plugin, GoPro VR Player will use another backend to decode video and so it can solve your problem.

There is a black hole in the video

Problem is due to wrong interpretation of metadata in the video by WMF (Windows). It is characteristic to pixel aspect ratio and so black bands are added to the original video to fill free space.

Change the pixel aspect ratio with a tool like mp4Box. This tool is included in GPac.

In a command prompt :

> mp4box.exe -par 1=1:1 myvideo.mp4

If you are using Autopano Video to produce your 360 video, ensure to select "keep in pixel size" in Aspect ratio field before rendering a video.

Back to GoPro VR Documentation