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Frequently Asked Questions - General

General


What is the required computer configuration to use the latest version of Autopano?

Our software can run on Windows, Mac and Linux. Virtual Machines are not supported.
Before purchasing it, you can download and try the demo version for free.

  • Minimal configuration
    • Operating system:
      • Microsoft Windows 7, 8, 10 recommended (64 bits systems highly recommended)*
      • Apple Mac OS X Mavericks, Yosemite and El Capitan (64 bits only). Only APP & APG 4.4 are compatible with macOS Sierra
      • Linux Ubuntu 16.04 (64 bits only)
    • Processor: 1 GHz
    • RAM: 2 GB
    • Display: resolution of 1024x768 minimum
    • A recent graphics card (NVIDIA or AMD recommended) with 512 Mb dedicated memory and up to date graphics drivers (usefull to get instantaneous feedback in the editor and open panoramas much more quickly)
    • Sufficient hard disk space depending on the size of your projects
  • Recommended configuration
    • A 2 GHz processor or more
    • Multi-core processors (rendering is made by the CPU)
    • 4 GB of RAM or more
    • A recent graphics card (NVIDIA or AMD recommended) with 2 GB dedicated memory and up to date graphics drivers (usefull to get instantaneous feedback in the editor and open panoramas much more quickly)
      • If you own an integrated Intel GPU and a NVIDIA card, you can select which GPU to use with Autopano or any other application: on Windows, do a right click on the desktop, select NVIDIA control panel, then select Autopano to be used with the NVIDIA GPU.
      • Multiple GPU are not supported.

* We can not guarantee compatibility with older Windows systems like Vista, XP or 2000 and/or 32 bits systems.


What is the required computer configuration to use the latest version of Panotour?

Our software can run on Windows, Mac and Linux. Virtual Machines are not supported.
Before purchasing it, you can download and try the demo version for free.

  • Minimal configuration
    • Operating system:
      • Microsoft Windows 7, 8, 10 recommended (64 bits systems highly recommended)*
      • Apple Mac OS X Mavericks, Yosemite and El Capitan and macOS Sierra (64 bits only)
      • Linux Ubuntu 16.04 (64 bits only)
    • Processor: 1 GHz
    • RAM: 2 GB
    • Display: resolution of 1024x768 minimum
    • A recent graphics card with 512 Mb dedicated memory and up to date graphics drivers
    • Sufficient hard disk space depending on the size of your projects
    • A recent and up to date web browser
  • Recommended configuration
    • A 2 GHz processor or more
    • Multi-core processors
    • 4 GB of RAM or more
    • A recent graphics card (NVIDIA or AMD recommended) with 2 GB dedicated memory and up to date graphics drivers
      • If you own an integrated Intel GPU and a NVIDIA card, you can select which GPU to use with Autopano or any other application: on Windows, do a right click on the desktop, select NVIDIA control panel, then select Autopano to be used with the NVIDIA GPU.
      • Multiple GPU are not supported.

* We can not guarantee compatibility with older Windows systems like Vista, XP or 2000 and/or 32 bits systems.


What is the required computer configuration to use the latest version of Autopano Video?

Our software can run on Windows and Mac. Virtual Machines are not supported.
Before purchasing it, you can download and try the demo version for free.

  • Minimal configuration
    • Operating system:
      • Microsoft Windows 7, 8, 10 recommended (64 bits systems highly recommended)*
      • Apple Mac OS X Yosemite, El Capitan and macOS Sierra (64 bits only)
      • Ubuntu 16.04 64 bits (CUDA supported but without any official support)
    • Display: resolution of 1280x1024 minimum
    • Processor: 1 GHz
    • 50 GB hard disk space
    • RAM: 6 GB
    • A recent graphics card (NVIDIA or AMD recommended) with 512 Mb dedicated memory and up to date graphics drivers

Note: We recommend using at least a NVIDIA GTX 760 to enable CUDA acceleration with Autopano Video 3

  • Recommended configuration
    • Display: resolution of 1920x1080
      • Two full HD monitors are recommended for best workspace convenience.
    • A 2 GHz processor or more
    • Multi-core processors
    • 256 GB SSD hard drive
    • 8 GB of RAM or more
    • A recent graphics card (NVIDIA or AMD recommended) with 2 GB dedicated memory and up to date graphics PROPRIETARY drivers
      • If you own an integrated Intel GPU and a NVIDIA card, you can select which GPU to use with Autopano or any other application: on Windows, right click on your desktop, select NVIDIA control panel, then select Autopano to be used with the NVIDIA GPU.
      • Multiple GPU are not supported.

Note: We recommend using at least a NVIDIA GTX 760 to enable CUDA acceleration with Autopano Video 3

* We can not guarantee compatibility with older Windows systems like Vista, XP or 2000 and/or 32 bits systems.


What do I need to do to upgrade to a 64-bit operating system ?

  • On Windows: If your computer has a 64-bit processor, then you can upgrade to a 64-bit version of Windows. If your computer does not have a 64-bit processor, you may need to upgrade to a new computer. Refer to your computer retailer for more information.
  • On Mac OS: Mac OS X Lion and above are already 64-bit capable, which enables leveraging of more than 4 GB of RAM. If you intend to work on big projects, you can just add some RAM and you will start seeing the benefits of the 64-bits support.
    To determine if you are running a 32-bit or 64-bit version of OS X, open a Terminal and type: uname -a
    If you want to run OSX using 64 bits kernel, hold 6 and 4 keys during startup.





What if I change my computer or operating system ?

You don't need to buy a new license, you just have to download the version of the software appropriate for your new system and install it. Use the registration key you received when you purchased the application.

If you change your operating system (for example, if you move from Windows to Mac OS), you can use the same registration key. When you buy the program, you are asked to specify your operating system only for statistic purposes.

If you lost your registration key, you can retrieve it at any time on your User Account.


Are there any time limits to your licenses?

No. Once you've purchased a license, you can use it as long as you want.


Do I need an extra license to use my projects commercially?

No, once you've purchased a license you can do whatever you want with the content you create.



Download

Where can I download the software from?

From our Download Center. Each software then has it's own individual downloads page.


Where can I download old versions of the software from?

From the previous versions Download Center. Each software then has it's own unformatted individual downloads page, which is generated automatically for every new release.


I have purchased a licence, but the software I downloaded is a trial version! What do I do?

All you have to do, is register! All of our software is initially a demo version, and registering by copy/pasting (Ctrl+C/Ctrl+V) your user login and licence into the register window will unlock the full version.


Can I still use old versions of the software?

If you own a licence for that version, then sure! You can find all of our previous versions available to download from here.
If you've misplaced your licences, you will find them stored in your user account.



License keys and user account information

What about questions concerning my licences or account?

For any questions which require access to your personal information, you can send us an e-mail: contact@autopano.net








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