Panotour videos broken on EVERY IOS 11+ device in the world?  

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VanLad
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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by VanLad » Thu Jun 14, 2018 12:47 pm

3DStudio wrote:I have one tour that seems to be working, but I don't know what version I used when publishing it.
Are you able to see the panotour version in some files?

Maybe an older version than 2.5.1 would work better?

Old versions can be found here:
http://www.kolor.com/download-previous-versions/


Hi,

Thanks for the link. Is it possible to post a link, I will play on an ipad to test?

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by VanLad » Thu Jun 14, 2018 5:54 pm

Clément_S wrote:Hi Steve, VanLad,

I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now.

We will post here as soon as a solution is available.

Thank you in advance for your patience and sorry for the inconvenience caused.

Best,

Clément - Kolor team


Update for anyone who is interested, I have just downloaded IOS 11.4.1 beta on an Ipad. No luck exactly the same, black screen on 4th click/selection of video. Anybody have access to IOS 12 beta?

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3DStudio
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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by 3DStudio » Thu Jun 14, 2018 6:46 pm

What OS are you using when building the tours? I’ve been using mac. Same problem on Windows?

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by VanLad » Thu Jun 14, 2018 6:52 pm

3DStudio wrote:What OS are you using when building the tours? I’ve been using mac. Same problem on Windows?


Hi,

Win 10.

Its an Apple IOS thing for me, working fine on windows desktops as far as I know. Did you say you had a working tour, can you post a link? If it works then it may help the developers.
Thanks

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3DStudio
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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by 3DStudio » Thu Jun 14, 2018 7:03 pm

I was checking the URL on my iPhone, it went black on 4th spot. I can check on the iMac and iPad tomorrow because I think it worked somewhere.

URL: https://vrtour.elisaiot.com/ABB/CH/

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by 3DStudio » Fri Jun 15, 2018 6:54 am

Just installed iOS 12 Beta on my iPhone, unfortunately same problem.
https://vrtour.elisaiot.com/ABB/CH/ works on my iMac but not on any other iOS device (iOS 11 and newer).

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by VanLad » Fri Jun 15, 2018 9:51 am

3DStudio wrote:Just installed iOS 12 Beta on my iPhone, unfortunately same problem.
https://vrtour.elisaiot.com/ABB/CH/ works on my iMac but not on any other iOS device (iOS 11 and newer).


Thanks very much, very cool tour. This makes this much more serious as Apple are not going to address this issue any time soon.

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by VanLad » Fri Jun 15, 2018 10:05 am

Clément_S wrote:Hi Steve, VanLad,

I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now.

We will post here as soon as a solution is available.

Thank you in advance for your patience and sorry for the inconvenience caused.

Best,

Clément - Kolor team


Hi Kolor,

The tours have been tested on IOS 12 and the same thing happens, black screen on 4th click on pano video.

You need to say clearly on your website now that if a potential buyer of the software wants to use video and a mobile Apple device THIS SOFTWARE DOES NOT WORK.

Can you please give an update, anything, a clue, just a response, anything!

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by benji33 » Tue Jun 19, 2018 3:36 pm

The issue have been identified today.
Let us investigate more to be able to offer the better solution for iOS 11+ devices.

Thanks for your patience.

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Re: Panotour videos broken on EVERY IOS 11+ device in the wo

by VanLad » Tue Jun 19, 2018 3:46 pm

benji33 wrote:The issue have been identified today.
Let us investigate more to be able to offer the better solution for iOS 11+ devices.

Thanks for your patience.


Excellent news, thanks, look forwards to a possible solution.

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