- REPLY -
Mr. Jean-Pierre T., often shown up as â€žAZZOâ€œ etc., uses public audience in forums, to extort us as the manufacturer of the RODEON panorama technology, by injurious falsehood. He by himself informed us literally about that by an email on Oct. 6th 2011.
Legal steps have already been initiated. Following we are informing publicly about several mandatory facts:
1) Warranty Case
Mr. T performed several drill and cutting works on his device. Within the devices suitcase we received, there has been even a sheet of sandpaper (grain size 80) laying next to the device. During our examination we had to find out, that booth precision gears had been contaminated by metal shavings inside. This caused infrequent malfunctions.
As a matter of fact, the virgin device has been injured to total loss by this inappropriate handling.
Naturally the warranty became voided by that. (Who else would hit the idea, to drill some holes in his camera body and asking for warranty afterwards?)
Nevertheless, we repaired several damages to the device on our own expenses.
2) Claimed â€žHijackingâ€œ
Mr. T. decided to give the order for a charged repair of the damages on his own, without any forces or pressure. Some parts have been sent to him shortly and without charging as advance-replacements, whereas it took several weeks for their return. The warranty procedure took place absolutely correct.
3) Mechanical Capacity, Fulfilment of technical data:
In our specification, we give guarantee on the maximum torque our gears do provide, as well as on the maximum payload of our devices. We do not know any other vendor of robotic panorama heads who is publishing such specification. As far as we know, even no other VR head is able to carry and move such huge payloads. Corresponding information can be found at:http://www.dr-clauss.de/res/FAQ/handsontorque.pdf
It is physically necessary to reduce acceleration and speed when using high excentrical weights. Therefore, the speed has to be reduced to approximately 40%, to achieve the maximum torque.
The gears of Mr. T. have been tested and measured again after repair and they fully accomplished all specifications. The measurement diagrams have been handed out to Mr. T.
4) Our Service:
Amongst our clients, we are widely known for our first class service and support. We spent an extraordinary amount of time at our own expenses for Mr. T, among others because he decided to, instead of using original accessory parts, produce them on his own â€“ despite his apparent inability â€“ and because his technical insight often has been stretched to limits.
5) The â€žVenerabilityâ€œ of Mr. T.
Several times we have been deliberately deceived. Thus, Mr. T. incorrectly declared himself as reseller and also tried to embezzle already delivered accessory parts.
All issues shown and described herein are verifiable at any time by respective correspondences, invoices, images, etc.
The panorama devices manufactured by CLAUSS are known and appreciated world-wide, and are performing reliable everyday, partially under some extreme circumstances and environments, as well as in junction with some extreme bright and huge lenses of up to 800mm native focal length.
We do always have a sympathetic ear for our clients, and gratefully receive any kind of advices and criticisms.
Such defaming procedure as done by Mr. T. is unique until now, and will not be tolerated.
To the operators of this forum, we recommend considering if they are willing to provide a public stage for such practices any longer.
Dr. Clauss Bild- und Datentechnik GmbH (CLAUSS), Executive Board