Unexpected Error Occured durng software execution

[buscar71]

Unexpected Error Occured durng software execution

by buscar71 » Fri Aug 03, 2018 6:05 pm

Hi,

I just bought Kolor Panotour 2,5. I just wanted to make a tour using my panoramas (.jpg). Unfortunately I can not use my soft because all the time Unexpected Error Occured durng software execution appears and it crush my soft.
I use Windows 7 64bits. I would like to add that demo version worked great, there was no problem with that.
Anybody can help?

Best Regards
Przemek

[bdd]

Re: Unexpected Error Occured durng software execution

by bdd » Tue Aug 07, 2018 10:02 am

Hello,

1. Did you download the 32bits or the 64bits version of Panotour Pro installer ?
If you downloaded the 32bits version, uninstall it and install the 64bitsversion.

2. Do you have an up-to-date driver for your graphical card ?
Go on the manufacturer website, download the latest version of the driver, install it, and re-try Panotour Pro.

3. Do you have enough memory on your machine ?
Try to change the memory settings of Panotour Pro in the Settings window of Panotour Pro .

4. When does the crash occur ?
Directly when starting PTP? when adding a scene? when selecting a scene ? When building a tour ? etc...

Gérald

[buscar71]

Re: Unexpected Error Occured durng software execution

by buscar71 » Wed Aug 08, 2018 3:36 pm

Hi,

thanks for your reply.

1. I tried each version, but only 64 bits works.

2. I have up to date drivers.

3. I changed memory setting but it changed nothing.

4. Problem occure just after adding photos.

I tried to install older version and it works fine. The problem is only with new version of software.

[bdd]

Re: Unexpected Error Occured durng software execution

by bdd » Wed Aug 08, 2018 3:53 pm

By "older version", which one do you mean ?

Gérald

[buscar71]

Re: Unexpected Error Occured durng software execution

by buscar71 » Wed Aug 08, 2018 3:55 pm

2.5.9 64 bits

[bdd]

Re: Unexpected Error Occured durng software execution

by bdd » Wed Aug 08, 2018 4:06 pm

Did you try 2.5.10, 2.5.11 or 2.5.12 versions ?
They are available here : http://download.kolor.com/ptp/stable/history

If the crash occurs after the add of a scene, it may be during the render of the scene, so it may be linked to the graphical card.
Did you try to install last version of the graphical card driver ?

Gérald

[buscar71]

Re: Unexpected Error Occured durng software execution

by buscar71 » Wed Aug 08, 2018 4:20 pm

I have the latest drivers. I also tried ver. 2.5.12 but it also crashed. Are you able to check my reports?

[bdd]

Re: Unexpected Error Occured durng software execution

by bdd » Thu Aug 09, 2018 9:03 am

Which e-mail did you use in the report form ?
I don't find the one you are using on the forum.

Gérald

[buscar71]

Re: Unexpected Error Occured durng software execution

by buscar71 » Thu Aug 09, 2018 9:39 am

I sent you my email in PM

[bdd]

Re: Unexpected Error Occured durng software execution

by bdd » Thu Aug 09, 2018 10:03 am

The crashs occured in the card driver dlls : ig4icd32 and ig4icd64 , not in the Panotour binary or dlls .

By the way, It's strange that you got drivers in 32bits AND in 64bits at the same time

I suggest you to download latest drivers there :
https://downloadcenter.intel.com/produc ... cs-Drivers

Gérald

[buscar71]

Re: Unexpected Error Occured durng software execution

by buscar71 » Fri Aug 10, 2018 10:47 am

Unfortunately I have the latest drivers. Is it possible that I have too old computer? Can you support older laptops?