Autopano Video 3 crashing on launch Windows 10 x64  

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viewy
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Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Fri Jun 15, 2018 10:01 pm

Hi,

I've been using Autopano Video 2.6.2 perfectly on my PC with the following specifications:

    Operating System
    Windows 10 Enterprise 64-bit
    CPU
    Intel Core i5 6600 @ 3.30GHz
    Skylake 14nm Technology
    RAM
    16,0GB Single-Channel Unknown @ 1066MHz (15-15-15-36)
    Motherboard
    Gigabyte Technology Co. Ltd. H170-Gaming 3 (U3E1)
    Graphics
    SMB2030N (1600x900@60Hz)
    4095MB NVIDIA GeForce GTX 1050 Ti (Gigabyte)
    Storage
    238GB PLEXTOR PX-256M6V (SATA (SSD))
    931GB Hitachi HDS721010CLA332 (SATA)
    931GB TOSHIBA DT01ACA100 (SAT )
    931GB Seagate ST1000LM024 HN-M101MBB (SATA)
    1862GB Western Digital WD easystore 25FA USB Device (USB (SATA) (SSD))
    Optical Drives
    HL-DT-ST DVDRAM GH22NS40
    Audio
    Universal Audio Apollo Twin USB DUO


We've recently upgraded our software and bought Autopano Video 3 to use, mainly for it's parallax solutions. However the program won't start on launch. I've tried the following things and it still doesn't work:

- Uninstalling / reinstalling
- Ran as an Administrator
- Clearing all program info with Ccleaner
- Booting Windows on Safe Mode
- Disabling everything possible

However, I was able to install and run it on my laptop with the following specifications:

    Operating System
    Windows 10 Pro 64-bit
    CPU
    Intel Core i5 3210M @ 2.50GHz
    Ivy Bridge 22nm Technology
    RAM
    6.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard
    ASUSTeK COMPUTER INC. K45VD (SOCKET 0)
    Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics 4000 (ASUStek Computer Inc)
    2047MB NVIDIA GeForce 610M (ASUStek Computer Inc) 38 °C
    ForceWare version: 369.09
    SLI Disabled
    Storage
    698GB Western Digital WDC WD7500BPVT-80HXZT3 (SATA ) 27 °C
    Optical Drives
    HL-DT-ST DVDRAM GT70N
    Audio
    High Definition Audio Device

Everytime I try to run the software, the process is shown on the task manager as a suspended process briefly, then it closes itself, as shown in attached picture

I know people from Kolor haven't been able to reproduce the bug on their machines, but I really need to use the big PC specifically to run this software, as it's the one that has the most ram and better graphics card.

Thanks in advance
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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Mon Jun 18, 2018 1:09 pm

Hello,

I apologize for the inconvenience.
First of all, be sure that you have installed the very latest proprietary NVIDIA driver (398.11 - June 5th). I recommend you choose "Custom install" and select "Clean install" option at the beginning of the installation.
Once installed, in NVIDIA settings, check if that GPU is the default one used for Autopano Video.
Disabled the antivirus as well for testing.

Let me know if it helps.

Kind regards,
Olivier

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Mon Jun 18, 2018 3:52 pm

Hello Olivier, thank you for the reply.

After my initial post, I updated all my Nvidia drivers and tried to force autopano tu use the Nvidia GPU, however this is what the software looks like (attached picture).

I can't really select the GPU for autopano, it always shows the remove and restore buttons in grey. Using any other software enables those buttons and lets me actually select the gpu for them.


I hope I'm not doing anything wrong.

Thanks in advance

Ninja Edit: I only use Windows defender as an antivirus and I've also tried the windows compatibility troubleshooting option to see if the program would run on any other windows virtual version, alas, it doesn't.
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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Mon Jun 18, 2018 4:09 pm

Hello,

To be sure AV uses your dedicated GPU, go to AV Preferences, Check GLSL engine (I have no doubt that it uses your NVIDIA card by default).
Any bloatware you could remove from the system? Also, if you have some codecs installed, I invite you to remove them, then test.
Any other application running at the same time (Adobe for instance)?
AV is installed on the system disk?

Thanks inn advance,
Olivier

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Mon Jun 18, 2018 4:14 pm

Hi Olivier,

I can't go to AV preferences because the program won't start.

I've removed anything not necessary from the system, but it doesn't have any bloatware as this is a custom built pc.

I haven't installed any codecs at all, nor anything else is running. As I said, I've tried running the program with everything else closed, via Safe Boot without any other drivers or anything that might be foreign to video editing applications and it really doesn't run.

I've tried installing the software on the system disk and other disks, however it simply won't run.

Thanks

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Mon Jun 18, 2018 4:27 pm

Yes, you're right! Sorry for the stupid question! ;)
Does AVP 2.6.2 still work? Some Windows updates caused some issues in the past.

Cheers,
Olivier

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Mon Jun 18, 2018 4:36 pm

Yes, it actually does. In one moment I had 2.6.2 installed at the same time with 3 and only 2.6.2. ran, however I uninstalled it as I thought it was a compatibility problem between both of them.

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Wed Jun 20, 2018 8:03 pm

olivierbo wrote:Yes, you're right! Sorry for the stupid question! ;)
Does AVP 2.6.2 still work? Some Windows updates caused some issues in the past.

Cheers,
Olivier


Hey Olivier, any word from Kolor? I feel I'm wasting time and money on this update rather than being more efficient, as I haven't been able to use it.

Thanks in advance

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Thu Jun 21, 2018 3:28 pm

Helo,

We are discussing with the developers to try to find what's wrong on the system. This is quite complex on Windows computers as you can have a lot of conflicts with other softwares/drivers.

Could you open the registry then change gpuEngine value to 0 here: Computer\HKEY_CURRENT_USER\Software\Kolor\Autopano Video 3.0\avkernel\

Start Autopano Video and let me know if it solves your issue.

Best regards,
Olivier

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Thu Jun 21, 2018 3:29 pm

Hello,

We are discussing with the developers to try to find what's wrong on the system. This is quite complex on Windows computers as you can have a lot of conflicts with other softwares/drivers.

Could you open the registry then change gpuEngine value to 0 here: Computer\HKEY_CURRENT_USER\Software\Kolor\Autopano Video 3.0\avkernel\

Start Autopano Video and let me know if it solves your issue.

Best regards,
Olivier

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Thu Jun 21, 2018 4:17 pm

Hello Olivier,

I'm really sorry if my early reply sounded rude.

I tried changing the gpuEngine value, however even though I have installed Autopano video 3.0 on the default filepath, it doesn't show on the registry path you're talking about, here's a screenshot of what I see (attached picture)

In the meantime I'll try to locate the Autopano Video 3.0 file elsewere on the registry

Thanks in advance!
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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Thu Jun 21, 2018 4:36 pm

Hi Olivier,

I've uninstalled Autopano 2.6.2 and cleaned everything and reinstalled Autopano 3.0 and it doesn't show on the registry window.
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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Wed Jun 27, 2018 1:34 pm

Hello,

I apologize for the late reply.

Could you add that registery file to your system (it concerns AV3 of course), the edit it and change gpuEngine to 0 (zero) and let me know if AV finally starts?

Thanks for your patience.

Cheers,
Olivier
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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Wed Jun 27, 2018 3:11 pm

Hello Olivier

I tried different methods with no avail:

- Tried downloading the registry file and double clicking
- Tried manually creating the path Computer\HKEY_CURRENT_USER\Software\Kolor\Autopano Video 3.0\avkernel and importing the registry thiny
- Tried running the Registry Editor as an administrator

Everytime I tried, I had this error
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Re: Autopano Video 3 crashing on launch Windows 10 x64

by olivierbo » Thu Jun 28, 2018 8:10 am

Hello,

Do you have admin rights? Or is there any GPO that limits your rights?

Kind regards,
Olivier

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by viewy » Thu Jun 28, 2018 3:08 pm

Hi Olivier,

Yes, I'm the sole user and Admin of this pc, I've already given all the permissions to the registry editor, the file you send to me and in general all things I could do, however I can't seem to import that registry file

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Re: Autopano Video 3 crashing on launch Windows 10 x64

by Avinash » Wed Sep 05, 2018 6:51 pm

We are having the exact same problem. AVP 2.6 starts up fine, AVP 3.0 is immediately suspended by the task-manager. We tried importing the registry-key posted by Olivier as well, but it won't import.
So, same issue as user Viewy reported. How can this be resolved?

Win10, GTX 1080, 32GB Ram, problem has only occurred with AVP 3, not before.
Help, please? Thanks!


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