ungeherr wrote:When you made the last update, or maybe it was the update before that. You changed the video color profile on exported video though livepano from "limited" to "full". Obviously Chrome doesn't like that.
ERR wrote:@3N Planet that's a great tour! Do you know if that was created with PTP or P2VR?
ERR wrote:@ungeherr I see the very slight differences but it's difficult since you hid the masking very well (by placement). There is still a visible outline though so while it's "better" it's still not "salable" to a client.
ERR wrote:@3N Planet that's a great tour! Do you know if that was created with PTP or P2VR?
ungeherr wrote:ERR wrote:@3N Planet that's a great tour! Do you know if that was created with PTP or P2VR?
It was created with PTP and they spent over 6 months on it. I recommend @3N Planet to contact them and ask directly.
ungeherr wrote:@benji33 I don't really understand your mentality towards this issue. You're doing everything you can to prove that there's no issue.
ungeherr wrote:Livepano works great if you use apple products or Sarafi on a pc. For every other combination where apple isn't involved, there is a visible mask.
ungeherr wrote:Kolor can continue to blame Google and every other web browser developer who doesn't display livepano properly but unless you (Kolor) can make Google fix the issue on their end, it's up to you to fix it on yours or at least do your best to come as close to a solution as possible which is what I'm trying to do.
ungeherr wrote:We are your customers and you need to take us seriously ...
ungeherr wrote:... because in the end, it's your customers who pay both you and your bosses salary. Please try and remember that.
ungeherr wrote:I don't care if I'm mistaking about what the cause is with this issue. Maybe it's not the color profile, it could be that changing it only masks what is really the root cause but we won't know until you take this seriously and start investigating.
Just a word on that. I'm in my home on my spare time to answer you at this time and read this is just not correct. If you just want to judge people ... you also can go away from Kolor products and look after the others solutions. Kolor has always been near it's customers and you'll never find such a kind of forum with a dedicated person as Annis to answer and address all questions and problems of the customers on so many topics. Feel free to think differently.
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