Autopano giga crash on launch

[JaimeG]

Autopano giga crash on launch

by JaimeG » Mon Feb 20, 2017 9:03 pm

Windows 10, GTX 1080 latest drivers. Autopano Giga 4.2.3 Crash on launch . This is very dissapointed. I can´t find information about this bug.
I appreciatte any advice. Thanks

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Tue Feb 21, 2017 11:39 am

Hello,

You can find information in the troubleshooting section of the documentation you can reach via the Help menu: http://www.kolor.com/wiki-en/action/vie ... umentation
Please read carefully all the solutions.
Can you also try APG 4.4 beta1?

Let me know.

Cheers,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Tue Feb 21, 2017 12:00 pm

Thanks for your answer. No troubleshooting talk about this issuue. I can´t even open Giga. Whe i click to open the program takes long time and after windows display the prompt to close the program because a problem. All i read in the troubleshooting talk about incompatibility with graphic card or older drivers but no my case. I know that GTX 1080 is fully compatible and already have the latest drivers avaliable.
No, i don´t try the beta version. Where can i download?
Thanks so much.

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Tue Feb 21, 2017 1:06 pm

Thanks for the details.
Can a GPU driver update cause the crash or you have that issue from the beginning? Any change on the system as a new software, an update? Have you also had a look at the Known issues section as some bloatwres can cause the crash (on Dell & MSi computers, with some Asus motherboardb as well)? What is the brand of your computer?
Can your try to run the software as an administrator?
APG 4.4 beta 1 is available in the download center: http://www.kolor.com/autopano/download/

Thanks in advance,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Tue Feb 21, 2017 1:21 pm

Hi. is the first time i install Autopano Giga in the machine. I just buy the Omni. I install the software in my Imac where running well (lucky to could work). The PC has the Asus Z10PE-D8 WS motherboard.
I´ll try the beta... Thanks

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Tue Feb 21, 2017 1:47 pm

Thanks again for the details. Can you check if you have some bloatwares you can uninstall (for instance Sonic Suite and any other useless apps) and let me know?
We only have that kind of issue on Windows systems as they are much more complex than OSX computer where Apple develops and tests everything (kernel, drivers, libraries, etc) to get something really homogeneous.

Cheers,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Tue Feb 21, 2017 2:04 pm

Yes, windows is a pain. I don´t even know the software that you mention (sonic suite...) I basically have instales the Creative Clud Software from Adobe, Davinci Resolve, plugins for After Effects. Imagineer Systems Mocha, Cinema 4D, Red Cinema Software... not much more.

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Tue Feb 21, 2017 4:08 pm

But have you checked if you have some softwares pre-installed by the manufacturer?
Can you try to disable the GPU? To do so, open regedit.exe, go to \HKEY_CURRENT_USER\Software\Kolor\Autopano Giga 4.2\kernel\ and change gpuEnabled to "false" (without the quotes).
Restart Windows and try to launch APG.
What about APG 4.4?

Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Tue Mar 07, 2017 9:38 am

Hi Oliver. I just try the Beta version. Same thing. Crash when i try to open it. The difference is that pop up a form to inform the issue to the developers.

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Tue Mar 07, 2017 10:00 am

Hello,
Thanks for the crash report. We will have a look.
Can you just try one thing to be sure the GPU is not the problem? Open regedit.exe, go to HKEY_CURRENT_USER\SOFTWARE\Kolor\Autopano Giga 4.2\kernel and set "gpuEnabled" to false. Quit and restart Windows to try to lauch APG 4.2.

Thanks in advance.

Cheers,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Tue Mar 07, 2017 10:12 am

This is weird: when i follow the route that you tell me in Regedit, i found the Kolor folder but inside is just 2 folders: Bridge CS PLugins and OrganizationDefaults. Just that.

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Tue Mar 07, 2017 10:39 am

Weird indeed. Can you search the string value "gpuEnabled"?

Attachments

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Tue Mar 07, 2017 11:01 am

This is what i got:

Attachments

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Wed Mar 08, 2017 10:48 am

Hello,

What are the Adobe softwares installed? LR, Bridge, Photoshop? Which one exactly? The information in the crash report mentionned Adobe.

Thanks in advance,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Wed Mar 08, 2017 10:57 am

After effects, Premiere, photoshop, Bridge, Audion and Illustrator

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Wed Mar 08, 2017 11:08 am

Thanks for the details. It confirms there's a bug with some Adobe softwares. We will release a new version of APG 4.4 soon.
I will warn you about the release date but you can also have a look to the blog: http://www.kolor.com/blog/

Cheers,
OLivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Wed Mar 08, 2017 11:12 am

Thanks Oliver. I´ll be keep attentive to this. Will i´ll keep working in my Mac where the software works fine, but for capacity is much slower. Thanks

[OlofSeg]

Re: Autopano giga crash on launch

by OlofSeg » Thu Mar 09, 2017 10:03 am

I uninstalled all things having to do with GoPro.. GoPro VR Player and omni. Evereything in registry also. Worked! / Olof

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Fri Mar 10, 2017 12:07 pm

Hello,

APP/APG 4.4 RC2 available to be downloaded!

Cheers,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Fri Mar 10, 2017 12:25 pm

Thanks- i´´l try it right now

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Fri Mar 10, 2017 12:36 pm

I uninstalled all things having to do with GoPro.. GoPro VR Player and omni. Evereything in registry also. Worked! / Olof

Thanks. Afeter you do this, you could re-install GoPro player ok? Thanks

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Fri Mar 10, 2017 5:30 pm

Hey, some progress here: i downloaded the beta version. Same thing. But i made what OlofSeg said of uninstall GoPro VR Player. I restart PC and Autopano Giga launch. Seem to work but not everything is fine. Giga work but when i close the program won´t open again. i see the activity monitor and i see that when i close the program, remains a background process of autopano Giga. If i finish that process i can open giga again.

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Wed Mar 15, 2017 2:04 pm

Hello,

We will release a new version very soon. Stay tuned.
Just one question, what is the relationship with GoPro VR Player?

Best,
Olivier

[JaimeG]

Re: Autopano giga crash on launch

by JaimeG » Wed Mar 15, 2017 5:41 pm

The relation i s that before uninstall GoPro player, giga simple not even open. I uninstalli player and then Giga work. After that i could re install GoPro Player and works fine. But still there are a abnormal behavior that i describe in the last post. After close giga, remains a background process. If i doesn´t force it to close the program (Giga) not open again.

[olivierbo]

Re: Autopano giga crash on launch

by olivierbo » Wed Mar 15, 2017 5:49 pm

Had never heard anything about that. I will ask my colleague about it.
Thanks for the feedback.

Olivier