Annis wrote:Have you been able to send in any crash reports?
What is your computer configuration?
zachmwas wrote:I have the same issue of crashing everty time I try to start the programme, although I was running the a trial version. I thought of installing it on a different machine only for it not to load the panoroma, nothing happens. Its like I never added any panoroma images. It shows its loading upto 100% then nothing.
ori0n wrote:Annis wrote:Have you been able to send in any crash reports?
What is your computer configuration?
Hi,
Very sorry for the late reply. Yes, during the crashes there was a popup to prompt us to send the information which I did.
My PC configuration:
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60Ghz
Ram: 16GB
System Type: 64 Bit Operating System
OS: Windows 10 Pro
If you need any other information please feel free to ask.
Thank you for your attention in advance!
Annis wrote:ori0n wrote:Annis wrote:Have you been able to send in any crash reports?
What is your computer configuration?
Hi,
Very sorry for the late reply. Yes, during the crashes there was a popup to prompt us to send the information which I did.
My PC configuration:
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60Ghz
Ram: 16GB
System Type: 64 Bit Operating System
OS: Windows 10 Pro
If you need any other information please feel free to ask.
Thank you for your attention in advance!
What is your graphics card, and are the drivers up to date?
I found your crash reports except that they're... empty.
Do any previous versions have this issue? Like 2.5.5, 2.5.4 ?
You can download those here: http://www.kolor.com/download-previous-versions/
Annis wrote:Okay or not, is the driver up to date? What card is it and what is the driver version?
edgar_ali wrote:My Panotour is crashing when I try to delete a panorama or a group of panorama...
I just recently upgrade my panotour version to 2.5.6 64 bits...
My computer is a iMac running in macOS Sierra
Can you help?...
I have been uploading the crashing reports and writing in the comments that it crash as soon as i try to delete a photo or a group...
Please help
Annis wrote:When the software crashes, this window pops up.
Make sure that your e-mail is in the window, and click on upload.
Without a crash report, I can't tell you why the crash is happening, since from your symptoms it would be Lavasoft or some similar malware causing issues with PTP.
Annis wrote:@edgar_ali, if you haven't already, download PTP 2.5.7 which solves the bug you were having on Mac.
@mastrom, I still don't have any crash reports from you.
Do you have any Lavasoft malware on your computer? (Even remains)
Do you have any manufacturer pre-installed applications like Dell Backup and recovery tool, MSI Nahimic, or others?
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