Panotour not working on Ipad   [SOLVED] - View the solution

Have a problem using Panotour Viewer? Have you encountered a bug that needs fixing? Please post it here.
Des difficultés à utiliser Panotour Viewer ? Avez-vous découvert un bug qui doit être fixé? Postez les ici.
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bbbence
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Panotour not working on Ipad

by bbbence » Mon Sep 28, 2015 4:19 pm

After installing the app, I get following screen after starting the app.
What does it say, and why is it not working?
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Welcome screen after starting the app

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Cliquetsy
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Re: Panotour not working on Ipad

by Cliquetsy » Mon Sep 28, 2015 5:14 pm

Curious. Have you tried uninstalling and reinstalling?

What is your iPad version? And iOS version?

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Re: Panotour not working on Ipad

by bbbence » Mon Sep 28, 2015 5:33 pm

I tried to reinstall it, and got the same error.
I`m using an Ipad Air with the latest os version.
9.0.1

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Re: Panotour not working on Ipad

by bbbence » Mon Sep 28, 2015 5:34 pm

and I get the same error on my Iphone 6

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DArt
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Re: Panotour not working on Ipad

by DArt » Tue Sep 29, 2015 10:11 am

Thank you for the bug report.

It's a recognized error on the latest iOS. We are working on the issue.

It however doesn't stop the app from working it is only a display issue in Panotour Viewer.

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Re: Panotour not working on Ipad

by bbbence » Tue Sep 29, 2015 6:59 pm

Wherever I click on the screen, only the kolor website pops up. And I can't see the app in Itunes so I can't import any panoramas.

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Re: Panotour not working on Ipad  [SOLVED]

by DArt » Wed Sep 30, 2015 10:39 am

You are right, display of a tour is no more working under iOs9. Problem is identified, I am working on a fix for that.

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Re: Panotour not working on Ipad

by jackLFLB » Mon Oct 12, 2015 7:05 pm

many thanks DArt

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Re: Panotour not working on Ipad

by Guib » Mon Oct 19, 2015 1:41 pm

Just got the same weird screen after installing it on my iPad air 2 with latest iOS.

Solved the issue in one minute by copying one .ptv file in the app.
After that : killed the app and relauched it... All is working fine now...

Guillaume


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