new preset cannot be saved in pc/windows  

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new preset cannot be saved in pc/windows

by viewmaster » Sun Mar 15, 2015 9:17 am

Hello,
when I'm creating a new preset it is not saved, it doesn't exist in the saved presets.
I also checked open user directory>presets>templates and the new preset is not there.
At 10-12-2014 I had created a preset and this one exists in templates but afterwards I cannot save anything.
I'm using a pc, windows 8. In my mac pro the presets work fine though.
Thank you
Thomas

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Re: new preset cannot be saved in pc/windows

by mediavets » Sun Mar 15, 2015 9:36 am

I am unable to reproduce this problem with PTP 2.3.2 on Windows 8.1 64-bit OS.

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Re: new preset cannot be saved in pc/windows

by benji33 » Mon Mar 16, 2015 10:17 am

Works too on Windows 7 64 bits + PTP 2.3.2.
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Re: new preset cannot be saved in pc/windows

by viewmaster » Mon Mar 16, 2015 10:30 am

Any ideas why the presets are not saved? Should I uninstall/re install ptp?

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Re: new preset cannot be saved in pc/windows

by bdd » Mon Mar 16, 2015 10:34 am

Which name did you set for your preset ?
Does it contain "special" characters ?

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Re: new preset cannot be saved in pc/windows

by viewmaster » Mon Mar 16, 2015 10:39 am

In a case I used numbers but just letters no special characters. i.e. virtual tour 1, test

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Re: new preset cannot be saved in pc/windows

by bdd » Mon Mar 16, 2015 10:44 am

Is the comma inside the name ?
Like this "virtual tour 1, test" ?

If yes, try without the comma.

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Re: new preset cannot be saved in pc/windows

by viewmaster » Mon Mar 16, 2015 10:51 am

no comma, these are two different names

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Re: new preset cannot be saved in pc/windows

by viewmaster » Mon Mar 16, 2015 11:01 am

What I have noticed is that when I save a preset, no matter what I name it, in the preset (load preset) panel the only new preset I get is always named Thomas (pc name). When I close and reopen ptp it is never there.
I don't know if this extra information is useful.

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Re: new preset cannot be saved in pc/windows

by bdd » Mon Mar 16, 2015 2:03 pm

It seems that PTP does not have access to your user directory.

How PTP was installed on your PC ?
Was it installed for all users ?
Was it installed for you only, for another user ?

PTP tries to create a subdirectory "Kolor/PanotourPro 2" in your user directory "My Documents".
Does this directory exist ?
If yes, what are it access rights, and what does it contain ?

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Re: new preset cannot be saved in pc/windows

by viewmaster » Tue Mar 17, 2015 11:22 am

Yes it was installed for all users, I am admin and user at the same time. I have access to it.
There is no "My Documents" in the user directory. Do you mean user directory>presets>templates? This is where the presets are saved. The thing is that I have already saved a preset it just doesn't do it anymore. In my mac it works fine. Should I uninstall/re install ptp?

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Re: new preset cannot be saved in pc/windows

by mediavets » Tue Mar 17, 2015 11:48 am

viewmaster wrote:There is no "My Documents" in the user directory. Do you mean user directory>presets>templates? This is where the presets are saved. ?

This is what he was referring to:
Attachments
1-ptp2x-presets.jpg

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Re: new preset cannot be saved in pc/windows

by ittay » Sun Jun 14, 2015 11:34 am

I have the same problem. did you find solution ?

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Re: new preset cannot be saved in pc/windows

by viewmaster » Fri Jul 03, 2015 1:09 pm

Hi,
it's been a long time but I still cannot save a preset. I uninstalled and reinstalled the program but nothing changed.
Could anyone HELP please? This is really important!
Thank you
Thomas

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Re: new preset cannot be saved in pc/windows

by bdd » Fri Jul 03, 2015 1:14 pm

Can you tell us what messages appear in the Troubles window of PTP (menu Display/Troubles) after opening PTP once you saved a new preset?

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Re: new preset cannot be saved in pc/windows

by viewmaster » Fri Jul 03, 2015 1:44 pm

There is no message in Troubles window of PTP.

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Re: new preset cannot be saved in pc/windows

by viewmaster » Tue Jul 07, 2015 9:53 am

Hello Gerald,

is there anything I can do to solve this problem?

Thank you
Thomas

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Re: new preset cannot be saved in pc/windows

by bdd » Thu Jul 09, 2015 9:04 am

Can you try the following :
1/ In PTP, click on "Edit/Open user directory"
2/ Stop PTP
3/ Go outside the user directory. It means go in the upper directory named "Kolor".
4/ rename the directory "PanotourPro 2" into "PanotourPro 2 backup"
5/ restart PTP

Gérald

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Re: new preset cannot be saved in pc/windows

by viewmaster » Thu Jul 09, 2015 12:08 pm

Hi Gérald,
I did what you said above. When I restarted PTP there was a folder "PanotourPro 2" and the renamed folder "PanotourPro 2 backup". I tried again to save a preset but nothing happened again. I checked both folders and there was no new preset.
Any suggestions?
Thomas


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