Panotour 2.3 crash

[marbotrade]

Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 12:25 pm

Hi,
I downloaded to try Panotour Pro 2.3 on 32
Want to load a panorama. It loaded.
But when click on panorama to work with it, crash; the panotour shut down...no message, nothing.
For 32 don't works?

Tks

[benji33]

Re: Panotour 2.3 crash

by benji33 » Fri Dec 05, 2014 12:45 pm

Your graphic card drivers are up-to-date ?

And can you please validate the following test ?

1/ Open Panotour Pro 2.3
2/ Close Panotour Pro 2.3 (this Open/Close will force creation of registry parameters)
3/ Open the registry using command "regedit"
4/ Find the key named "HKEY_USERS\[...]\Software\Kolor\Panotour Pro 2.3\view\3d_autoload"
5/ The value of this key is set to "true". Double click on it and set it to false.
6/ Then re-start PTP

The 3D view of the selected panorama will be black and will contain a button asking if you want to load the 3D view.
Click on this button, and tell us what happens then.

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 1:35 pm

First I will make an update to driver video.
Second will make the test with regedit.

Tks

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 1:49 pm

I made all you saied.
Same result.
In regedit the value=false. When load a panorama, the panorama it look normal. But, when click on it to work with it, bluf....the panotour shut down...

[bdd]

Re: Panotour 2.3 crash

by bdd » Fri Dec 05, 2014 2:02 pm

Sorry, I am not sure to understand.
You set "3d_autoload" to false, and you were not able to select a panorama ?

Did you really close Panotour before modifying the registry ?
Panotour Pro should be closed before doing it.

3d_autoload set to false, should disable the 3D view and so allow you to skip the crash that happens on it.
It does not fix the crash, it just avoids it.

Gérald

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 2:28 pm

3d ...autolaod

Hi again,
See in attach how is 3d Autoload...

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 2:37 pm

...here is the panorama loaded.
But if I will click on it, to work it, all shut down.

Attachments

screen

[bdd]

Re: Panotour 2.3 crash

by bdd » Fri Dec 05, 2014 2:38 pm

Can you then re-upload a crash report?
And please fill the email field of the crash reporter window.

Your first report indicated that the crash occured while displaying the 3D view. Maybe this crash is another one.

Gérald

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 2:39 pm

"Can you then re-upload a crash report?"
None crash report was made...nothing..just close the screen

[benji33]

Re: Panotour 2.3 crash

by benji33 » Fri Dec 05, 2014 2:50 pm

What was your latest working PTP version on your 32bits computer ? thanks

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Fri Dec 05, 2014 3:07 pm

Was 2.0

Delete entire line 3d_autoload from regedit, same result: will cose instant the PTP file

[sandor]

Re: Panotour 2.3 crash

by sandor » Sat Dec 06, 2014 4:51 pm

Version 2.2 works flawlessly, but the v.2.3 of the same error occurs as indicated by 'marbotrade' !!!

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Sat Dec 06, 2014 10:01 pm

Sandor, have right.
Version 2.2 Panotour Pro 32 works fine!

[benji33]

Re: Panotour 2.3 crash

by benji33 » Mon Dec 08, 2014 11:32 am

Thanks for this verification sandor and marbotrade. A report has been added. If needed more questions will be added here.

[marbotrade]

Re: Panotour 2.3 crash

by marbotrade » Wed Dec 10, 2014 12:22 pm

Fine.
We will waiting...

[Aigles immobilier]

Re: Panotour 2.3 crash

by Aigles immobilier » Sun Dec 14, 2014 12:36 pm

Bonjour,

Je viens d'acquérir la dernière version de Panotour pro et j'ai exactement le même problème.
Dès que je clic sur un panorama, Panotour se ferme.

[Aigles immobilier]

Re: Panotour 2.3 crash

by Aigles immobilier » Sun Dec 14, 2014 7:15 pm

Re,

Pour donner suite à mon précédent message.
Configuration :
Win 7 -32 bits
Intel core 5i 3.3 Ghz
4 go de ram
carte graphique radeon 5700 hd

En complément, voici un fichier reprenant l'exécution de panotoupro 2.3

Attachments

Erreur Panotourpro.CSV

(8.48 MiB) Downloaded 70 times

[benji33]

Re: Panotour 2.3 crash

by benji33 » Thu Dec 18, 2014 10:57 am

Is it possible to make this test on you 32bits PC ?

- Open PTP 2.3
- Load a panorama and don't click on it.
- Save project as "testProject.kpt"
- Close PTP 2.3
- Open regedit and go to the HKEY_CURRENT_USER/Software/Kolor/Panotour Pro 2.3/view/
- double click on 3d_autoload and set it to false value
- Close regedit
- Load the "testProject.kpt" file and once loaded click on the panorama.
Is it working ?

[sandor]

Re: Panotour 2.3 crash

by sandor » Thu Dec 18, 2014 12:32 pm

I did it , but the same result!

[benji33]

Re: Panotour 2.3 crash

by benji33 » Thu Dec 18, 2014 12:55 pm

Thanks for your report, because on my win32 bits Vitual Machine this trick works to bypass the problem.

[CamDog]

Re: Panotour 2.3 crash

by CamDog » Thu Dec 18, 2014 10:07 pm

Hi there,

basically I work on my tour at my office PC, but when I tried to do some tests during the evening at home I ran into the same troubles: PTP2.3 works fine on 64Bit (Windows 7 Home Premium, 12 GB RAM) but crashes on 32Bit (Windows Vista Home Premium, SP2, 4 GB RAM) with the same project: all you need to do is to open a project an click on a panorama.
What I figured out by now is that this happens only when the "Properties" window is open. So closing the "Properties" window before you click on the panorama will avoid that crash and you can at least use the Hotspot-Editor. But in the moment you try to reopen the Properties window via the menu bar PTP crashes again. So it looks to be a bug somewhere in the Properties window.

I got no option to create or save a crash report, only a Microsoft Windows MessageBox tells me "Panotour Pro does not work anymore". After confirming that MessageBox a Windows System Tray notification appears telling me that PTP was closed by the Data Execution Prevention to ensure safety for the PC.

And finally, look how weird the Property window looks like right after the crash (see attchment).

Furthermore, the same kind of crash occures after you added a Simple Button. The moment you try to set the Action for this button to "Basic.Go to panorama/group" PTP dies. All other Actions might be chosen without crash, I have tried all of them.

Last but not least, I also executed the test sequence you described for marbotrade at the very beginning of this thread (3d_autoload=false) but neither this worked for me: PTP crashed the same way as described above and reported by the others.

My only installed version of PTP is this v2.3, but I have Autopano Giga installed in versions 2.5, 3.0 and 3.5

If you need some further tests to be done you can address me.

Cheers from Vienna,
Rob

Attachments

[benji33]

Re: Panotour 2.3 crash

by benji33 » Fri Dec 19, 2014 3:36 pm

Thanks. In fact the problem seems to be the 3D preview into properties, but the trick should solve the issue so we are investigating on the whole problem.

[chris87]

Re: Panotour 2.3 crash

by chris87 » Mon Dec 29, 2014 8:23 pm

Exactement le même problème !
Windows 7 32 bits Sp1 - Drivers carte graphique à jour-

[benji33]

Re: Panotour 2.3 crash

by benji33 » Fri Jan 02, 2015 9:35 am

Merci Chris, nous travaillons à la résolution de ce problème sur plateforme 32 bits.

[popeye]

Re: Panotour 2.3 crash

by popeye » Tue Feb 17, 2015 12:41 pm

Hello.
The same problem, sometimes even throws on loading photo.
Dear Kolor team. Is there progress?