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 Post subject: Money Back?
PostPosted: Thu Apr 10, 2014 9:51 am 
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Joined: Thu May 02, 2013 8:49 am
Posts: 47
After 1 Year with no Support, Firmwareupdates / Bugfixes i want my Money back.
Many promises but nothing happened!
Who else is unhappy like me?


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 Post subject: Re: Money Back?
PostPosted: Thu Apr 10, 2014 11:06 am 
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Joined: Mon May 22, 2006 12:18 am
Posts: 7809
Location: Duesseldorf, Germany
Markus W. wrote:
After 1 Year with no Support, Firmwareupdates / Bugfixes i want my Money back.
Many promises but nothing happened!
Who else is unhappy like me?



Hey Markus!

Did you buy it from Kolor?

best, Klaus


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 Post subject: Re: Money Back?
PostPosted: Thu Apr 10, 2014 11:47 am 
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Joined: Mon Sep 10, 2012 11:03 pm
Posts: 31
Location: Barcelona
Same here..... still waiting for a firmware update for a long long time.


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 Post subject: Re: Money Back?
PostPosted: Thu Apr 10, 2014 12:01 pm 
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Joined: Thu May 02, 2013 8:49 am
Posts: 47
@Klaus, yes i bought i from Kolor.


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 Post subject: Re: Money Back?
PostPosted: Thu Apr 10, 2014 12:32 pm 
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Joined: Mon May 22, 2006 12:18 am
Posts: 7809
Location: Duesseldorf, Germany
Markus W. wrote:
@Klaus, yes i bought i from Kolor.



What do they say?

Klaus


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 Post subject: Re: Money Back?
PostPosted: Thu Apr 10, 2014 1:34 pm 
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Joined: Thu May 02, 2013 8:49 am
Posts: 47
klausesser wrote:
Markus W. wrote:
@Klaus, yes i bought i from Kolor.



What do they say?

Klaus


Kolor wrote to me in January: "We are discussing with the manufacturer to get a new Firmware as soon as possible. In fact, the actual Version of Panoshoot is working but it seems that there is a lack of tutorial in order to use it prperly, almost all customers are satiesfied."

Kolor want to know which Firmware is on my Panoshoot, and exactly the issues that i am experiencing.
I've wrote them, that they may have a look at the Forum to read about all the issues.

Panoshoot is a dead project - that's my suspicion.


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 Post subject: Re: Money Back?
PostPosted: Thu Apr 10, 2014 1:40 pm 
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Joined: Wed Nov 14, 2007 2:12 pm
Posts: 14047
Location: Isleham, Cambridgeshire, UK.
Markus W. wrote:
Panoshoot is a dead project - that's my suspicion.


Mine too.

RIP.


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 Post subject: Re: Money Back?
PostPosted: Fri Jun 06, 2014 1:12 pm 
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Joined: Mon Oct 28, 2013 10:17 am
Posts: 48
As I wrote in other threads here. I'm also very disappointed with the Panoshoot module! It's at the point where I feel like I've been cheated!

No response from Kolor as the seller and no response from panoshoot.

The module is so bad and so uncomfortable to use that I just stopped using the panogear all together.

I want my money back!
Or a refund to buy a different controller

It's a lot of money to just 'forget about it'.

But if Kolor just keep ignoring us, what can we do? Is there legal action we can do?


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 Post subject: Re: Money Back?
PostPosted: Sat Jun 07, 2014 9:10 pm 
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Joined: Tue Jun 09, 2009 1:01 pm
Posts: 3341
Location: Salzburg
shais wrote:
As I wrote in other threads here. I'm also very disappointed with the Panoshoot module! It's at the point where I feel like I've been cheated!

No response from Kolor as the seller and no response from panoshoot.

The module is so bad and so uncomfortable to use that I just stopped using the panogear all together.

I want my money back!
Or a refund to buy a different controller

It's a lot of money to just 'forget about it'.

But if Kolor just keep ignoring us, what can we do? Is there legal action we can do?


for the panogear another tool is available - since Long time.
type & colours handcontroller: http://www.typeandcolour.de/index.php?ln=en&tp=hhc_home

recently I upgraded from panogeer to panoneed - and I still use my handcontroller (I had to send it to Josef @ typeandcolour and I got it back with a new Firmware...)

the device is not so hip, no wlan, no bluethooth, no builtin webserver... but what can I say: it does work in exact that way it is documented....

and to be honest, I never understood why kolor did stop selling the handcontroller from typeandcolour and replaced it with the panoshoot...

Georg


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