Have we made a big mistake buying into this system?  

Support on the Panoshoot device
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shais
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Have we made a big mistake buying into this system?

by shais » Wed Jan 15, 2014 5:37 pm

I have bought the Panogear head from Kolor a few months ago and it came with the Panoshoot module.
The head itself is performing as I expected it to perform. I know there are better ones, but in my budget I think it was the right choice.

The problem is with the controller. It just seems half baked. It's like I bought a beta version with no support and no updates!
The forum here is full of threads about problems and bugs. So I realize that I'm not the only one that has serious problems with Panoshoot.

Users here suggest other solutions, but it seems ridiculous to me that I have to buy a new (different) controller!

I know that Kolor is not the maker of this device, but they are the ones that sell it, as the only option. I think that they have some responsibility for their clients!

What can we as a group of clients do?
I want to know a REAL date of a major update for this, or I think that we should demand our money back, or a different controller that works and is usable.

I am still optimistic and willing to listen.

Shai Schcolnik

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vaslag
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Re: Have we made a big mistake buying into this system?

by vaslag » Thu Jan 16, 2014 12:03 am

Same opinion here......

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Markus W.
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Re: Have we made a big mistake buying into this system?

by Markus W. » Fri Jan 17, 2014 1:37 am

... and here!!!!

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a a gruntpuddock
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Re: Have we made a big mistake buying into this system?

by a a gruntpuddock » Fri Jan 17, 2014 5:57 am


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Destiny
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Re: Have we made a big mistake buying into this system?

by Destiny » Fri Jan 17, 2014 8:30 am

Ha.. I have the Lego computer brick and I also have that yellow pano head. It was my first pano head bought from Bunnings cheap.. It has leveller too.. I am not that tech minded to put it all together..

Destiny...

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klausesser
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Re: Have we made a big mistake buying into this system?

by klausesser » Fri Jan 17, 2014 1:14 pm

Markus, Vaslag, Shai - that´s really bad news!
I mean Kolor as the distributor in Europe should take action, if you bought the device from them.

The question is: do you prefer hoping it will get better . . somewhen - or do you need a reliable device
immediately for doing your work . . ?

best, Klaus

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shais
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Re: Have we made a big mistake buying into this system?

by shais » Fri Jan 17, 2014 1:47 pm

Klaus,
You are right, I do need a reliable solution that works now. This is my livelihood.
But I don't know what can I do now. I can't afford buying another head, even buying the touch controller is not something I can afford right now.
I was hoping to find as many users in a similar situation, so together maybe we can get some solution.

It is so frustrating, I just can't trust the head as it keeps failing me during jobs and in front of clients!

Any ideas?

Shai

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mediavets
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Re: Have we made a big mistake buying into this system?

by mediavets » Fri Jan 17, 2014 1:48 pm

klausesser wrote:Markus, Vaslag, Shai - that´s really bad news!
I mean Kolor as the distributor in Europe should take action, if you bought the device from them.

The question is: do you prefer hoping it will get better . . somewhen - or do you need a reliable device
immediately for doing your work . . ?

best, Klaus


You have three options if you seek an alternative to Panoshoot:

1. The T&C Touch Controller - probably the simplest to use - that Kolor also used to offer before the Panoshoot:
http://www.typeandcolour.de/index.php?ln=en&tp=hhc_home

2. The free Papywizard software running on Windows, or on a Nokia N800 or N810 Internet Tablet, or on a Linux PC with a Deltaware Papymerlin Bluetooth adapter:
http://www.papywizard.org/
http://www.papymerlin.com/interface-%C3%A9lectronique/
http://magasin.skivr.com/en/accessoires ... -head.html

3. The free PandoidWiz software running on Android devices and a Deltawave Papymerlin Bluetooth adapter:
https://play.google.com/store/apps/deta ... z&hl=en_GB
http://www.papymerlin.com/interface-%C3%A9lectronique/
http://magasin.skivr.com/en/accessoires ... -head.html

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shais
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Re: Have we made a big mistake buying into this system?

by shais » Fri Jan 17, 2014 2:25 pm

The cheapest of them all is buying the bluetooth dongle and using one of the software solutions that work with it.

But still, we bought a new product that just doesn't work. I'm hoping for some sort of help from Kolors side.

BTW, if I understand correctly, the T&C controller can be used in the future to control their head, right? (although though it's cheaper than the clauss rodeon it's still too pricy for me right now. I'll have to do A LOT of work with it to make its price worth)

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klausesser
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Re: Have we made a big mistake buying into this system?

by klausesser » Fri Jan 17, 2014 3:59 pm

shais wrote:BTW, if I understand correctly, the T&C controller can be used in the future to control their head, right? (although though it's cheaper than the clauss rodeon it's still too pricy for me right now. I'll have to do A LOT of work with it to make its price worth)


The T&C controller intentionally was developed for the Merlin. It works perfectly with it. The developer personylly reacts anytime you call, btw.
The T&C has a special firmware-version to be used with the Panoneed head.

I´ll drop you a PN with the adress.

The T&C definitely is a flawlessly working device which is reduced to what it needs to do. It´s extremely easy to handle and to configure.
You just ned to store your cameras and lenses ONCE at home. The rest is done "in the field" by selecting what you want the Merlin to do.

Plug it in, switch the head on and start to work. No connection-issues and so on. You can use the 5cm cable andhave the controller fixed to the Merlin or you can use up to 10m cable.

Have a look here: http://www.klausesser.de/Head.mov

best, Klaus

P.S.: Kolor used to distribute the T&C for years. Then i guess there were attracted by the WLAN-idea of Panoshoot . . . well . . :/

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Markus W.
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Re: Have we made a big mistake buying into this system?

by Markus W. » Fri Jan 17, 2014 8:38 pm

... it's time for a statement from Kolor..... i've bought Panoshoot here in the store.

And YES, i've made a big (and expensive) mistake buying this buggy System!

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Re: Have we made a big mistake buying into this system?

by a a gruntpuddock » Sat Jan 18, 2014 1:58 pm

Destiny - it's not that complicated

The only 'special' tool I bought is a drill stand to make sure that the hole for the axle is at right angles, all the rest is just a drill, screwdrivers, etc.

The model illustrated used an MDF 'J' frame cut out by a CNC machine (service found on the web) but I could have used a jigsaw.

Most of the ones I built used 25mm square pine strips screwed together & reinforced with metal strips & angles from the local hardware store.

I built the first models just to experiment with the geometry before getting a metal frame built professionally, but to my amazement they proved rigid enough to be used!

Others have built versions just using LEGO but I could not get a pan & tilt head rigid enough to take my S9100 at full zoom.

Trickiest bit is securing the tilt mechanism to the axle, if anything unscrews then the lens can drop down & hit the frame.

I drilled the slide & gearwheel then inserted broken drill bits as keys.

Latest models used ball bearings for the axle, but the first just had a carefully selected coach bolt in a tight hole which was oiled after I had a good fit.

OK, it might have worn out after a few months but 25mm square pine strips ere cheap and you can make several replacement parts out of one strip.

Costs are so low except for the LEGO brick & motors (but they can just be pulled off & re-used when your kid demands his LEGO back) that you can experiment cheaply.

You can have several heads and just swap the motors & NXT around.

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shais
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Re: Have we made a big mistake buying into this system?

by shais » Sat Jan 18, 2014 2:20 pm

a a gruntpuddock wrote:Destiny - it's not that complicated

The only 'special' tool I bought is a drill stand to make sure that the hole for the axle is at right angles, all the rest is just a drill, screwdrivers, etc.
.......


Guys, this DIY thing is great but I'm not sure it belongs in this thread...

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Destiny
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Re: Have we made a big mistake buying into this system?

by Destiny » Sun Jan 19, 2014 7:04 am

Actually you are right Shai.. But to be honest, I only commented since I thought the suggestion was to use the Lego controller for your issue but I guess it was not..

Destiny...

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Re: Have we made a big mistake buying into this system?

by shais » Mon Jan 20, 2014 7:41 pm

Destiny wrote:Actually you are right Shai.. But to be honest, I only commented since I thought the suggestion was to use the Lego controller for your issue but I guess it was not..

Destiny...

Didn't mean to be harsh, it's just that there's a really frustrating situation that needs to be solved. And I'm not sure how.

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Re: Have we made a big mistake buying into this system?

by a a gruntpuddock » Mon Jan 20, 2014 10:33 pm

My fault - I apologise.

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Markus W.
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Re: Have we made a big mistake buying into this system?

by Markus W. » Tue Jan 21, 2014 11:50 am

I'm just wondering..... NO Statement from Kolor?

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Re: Have we made a big mistake buying into this system?

by tws7 » Tue Jan 21, 2014 4:39 pm

has any one used the T&C Touch Controller yet? I don't want to go through the Panoshoot problems again. With the panoshoot I ended up writing my own XML files for each of my lens.

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Re: Have we made a big mistake buying into this system?

by klausesser » Tue Jan 21, 2014 10:48 pm

tws7 wrote:has any one used the T&C Touch Controller yet? I don't want to go through the Panoshoot problems again. With the panoshoot I ended up writing my own XML files for each of my lens.



I´m using it for about 6 years. First on Merlin and now on Panoneed. It´s the most flawlessly working solution i ever came across.
About 400 - 500 sold units speak their own language.

It writes flawlessly working XML data for the use in APG and PTGui when used on Merlin or Panoneed.

Drop me a PN and i´ll send you the adress of the developer. You can order it from him directly.

best, Klaus

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Re: Have we made a big mistake buying into this system?

by mamoo » Wed Jan 22, 2014 10:13 am

Hi all.

I also agree with shais.I wasted money.
Well, please refer to the next best thing. It is the experiences with me.
Since I only use mosaic mode, the story of 360-degree panorama is not possible.
Fortunately, because it had Bluetooth module, you can control free software "PandroidWiz" from Nexus7.
I did not use enough of the function, "PandroidWiz" if there is no preset generator with great features, "Papywizard" however.
So, I have created a preset generator.
Is this:
http://www.imagefitter.com/generator/
Manual:
http://www.imagefitter.com/generator/userguide.pdf
The result is something to be sufficiently satisfied my request.
The motion of Panogear is also speedy. It is not a very low speed even if I use a 300mm lens. This is what I had point out earlier.
Comparison of the behavior in the 300mm lens:
http://uhrp.imagefitter.com/?page=3

I'd appreciate it if accustomed to reference.

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Re: Have we made a big mistake buying into this system?

by mediavets » Wed Jan 22, 2014 10:21 am

mamoo wrote:Hi all.

I also agree with shais.I wasted money.
Well, please refer to the next best thing. It is the experiences with me.
Since I only use mosaic mode, the story of 360-degree panorama is not possible.
Fortunately, because it had Bluetooth module, you can control free software "PandroidWiz" from Nexus7.
I did not use enough of the function, "PandroidWiz" if there is no preset generator with great features, "Papywizard" however.
So, I have created a preset generator.
Is this:
http://www.imagefitter.com/generator/
Manual:
http://www.imagefitter.com/generator/userguide.pdf
The result is something to be sufficiently satisfied my request.
The motion of Panogear is also speedy. It is not a very low speed even if I use a 300mm lens. This is what I had point out earlier.
Comparison of the behavior in the 300mm lens:
http://uhrp.imagefitter.com/?page=3

I'd appreciate it if accustomed to reference.


Thanks for this.

I will take a look at it.

We had been wanting a mosaic preset generator for PandroidWiz thag provide the functionality of the in-built capability of Papywizard, perhaps this is it?

........

The manual is not in very good English - as I'm sure you are aware.

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Markus W.
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Re: Have we made a big mistake buying into this system?

by Markus W. » Wed Jan 22, 2014 5:50 pm

What's about guarantee to get back our Money from Kolor?

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Re: Have we made a big mistake buying into this system?

by claudevh » Thu Jan 23, 2014 12:20 am

Markus,

Do-you have contact with Kolor about that?
If not.... send a mail to them !

Claude

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Markus W.
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Re: Have we made a big mistake buying into this system?

by Markus W. » Thu Jan 23, 2014 1:11 pm

@Claude,

I contact Kolor for a few minutes..... and i'll see what happend!

Markus

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Re: Have we made a big mistake buying into this system?

by claudevh » Thu Jan 23, 2014 7:14 pm

OK Markus,

Hold-me informed.

Thanks

Claude

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