Customer Support Question  

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ChandlerBob
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Location: Chandler, AZ USA

Customer Support Question

by ChandlerBob » Fri Oct 04, 2013 6:00 pm

I am not receiving emails for resetting my password. I cannot access my account. I recently purchased Panotour Pro 1.8 and have the coupon for my two license keys, but am unable to register my product. I want to use the software very soon, and it's been almost one week without being able to contact.

Thank you for your assistance in advance!

Bob Hanshaw
Chandler, AZ, USA
Autopano Giga 3
Panotour Pro 1.8 (2.0)

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mediavets
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Re: Customer Support Question

by mediavets » Fri Oct 04, 2013 6:27 pm

Did you try to contact Kolor via the Contact form?:

http://www.kolor.com/contact.html

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ChandlerBob
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Re: Customer Support Question

by ChandlerBob » Fri Oct 04, 2013 6:32 pm

Yes, several times! So, neither the site's auto-email-password-reset function, nor the customer-service-contact form seems to produce any results. I couldn't find a telephone number, or I would have made an International call :-) Thanks for your response.

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mediavets
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Re: Customer Support Question

by mediavets » Fri Oct 04, 2013 6:59 pm

ChandlerBob wrote:I am not receiving emails for resetting my password. I cannot access my account. I recently purchased Panotour Pro 1.8 and have the coupon for my two license keys, but am unable to register my product. I want to use the software very soon, and it's been almost one week without being able to contact.

Thank you for your assistance in advance!

Bob Hanshaw
Chandler, AZ, USA
Autopano Giga 3
Panotour Pro 1.8 (2.0)


Do you have your license keys? I guess not?

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ChandlerBob
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Location: Chandler, AZ USA

Re: Customer Support Question

by ChandlerBob » Fri Oct 04, 2013 7:06 pm

Because I couldn't login to Kolor, I purchased Panotour Pro 1.8 from Gigapan, who forwarded me a "Coupon Key," which I can redeem for two license keys at Kolor. I just can't get anyone to let me in, or communicate with me. Thanks again for your post. Maybe we'll get some attention!! (smile).

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gkaefer
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Re: Customer Support Question

by gkaefer » Fri Oct 04, 2013 7:36 pm

ChandlerBob wrote:Because I couldn't login to Kolor, I purchased Panotour Pro 1.8 from Gigapan, who forwarded me a "Coupon Key," which I can redeem for two license keys at Kolor. I just can't get anyone to let me in, or communicate with me. Thanks again for your post. Maybe we'll get some attention!! (smile).


I did send you a PM from inside this Forum (because they did Change the Forum Software 2 dys Agon, I dont know if this Feature does work....)
Georg

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ChandlerBob
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Re: Customer Support Question

by ChandlerBob » Fri Oct 04, 2013 7:55 pm

Thank you, Georg! I replied separately to your PM.

Bob


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