jriley wrote:

I ordered the customized Bluetooth to Serial Adapter kit from Tronisoft on January 5.  My Paypal was debited immediately and I got an order confirmation email from them.  I am surprised that I haven't received it yet (as of January 19), since it was in stock according to their site and the $13.75 shipping charge should have paid for a decent shipping method.  I have tried twice to contact them via email about the order and got no response.

So: what has been the experience of others regarding shipping time?  Especially if you (like me) are in the USA?

John

John,

There used to be a telephone contact numbers on their web site - both mobile and landline. I see they are not there now.

But I found this number (elsewhere) on the Web if you wish to try and contact Tronisoft by phone.

International dialling: +44-118-907-6258    Within UK: 0118-907-6258

UK time is GMT - http://wwp.greenwichmeantime.co.uk/

I guess it is a race to see whether the head or Tronisoft gets here first for me.  I ordered both on the same day.  I knew the head would be slow as they quoted a long time before it drop-shipped from the warehouse.  I couldn't complain, since I got it for US$165 with free shipping!  From this supplier (telescopes.com), it is called the SkyWatcher Multifunction Mount, but it is the same thing as the Orion or Merlin.  The Tronisoft kit is about $60 shipped to the US and I got a never-used Nokia 770 for $60 shipped.  That means I have managed to assemble the whole apparatus for $285!  I am really having trouble being patient for everything to get here!!

Gigapixels, here I come!

John

I ordered my kit from Tronisoft on 21st December, I later enquired re delay and was advised they would check if parcel was missing in post, if so they would resend, I have heard nothing from them since. Now they do not answer emails including a complaint I logged on their site.
                                                                                              Jim

jimsullivan742 wrote:

I ordered my kit from Tronisoft on 21st December, I later enquired re delay and was advised they would check if parcel was missing in post, if so they would resend, I have heard nothing from them since. Now they do not answer emails including a complaint I logged on their site.
                                                                                              Jim

Now, that is discouraging!  I am hoping some folks speak up with stories of SUCCESS at getting their Tronisoft.

I've tried to ring them today - just get an answering machine.

I've mailed them to see if that works any better. It looks somewhat worrying to me at the moment.

I already sent an email to them; about the possibility to ship the kit "4201 PAPPY" to US... and, as many of you guy they even respond... so, that why I didn't place the order with them, and, now I'm not able to communicate between orion and pappywizard...

Hi Frederic,

Hi all ....

Andrew and myselve are trying very hard to come in contact with TRONISOFT ...

I personally get my latest contact with them about end of December, beginning of January; but actually all contacts are broken !

Andrew (as he live in the UK) is trying very hard to get contact also and to collect a maximum of informations on TRONISOFT .... he collect really a maximum of informations but don't get any contacts.

Considering the situation, what we suggest is in any case to :

"STOP ANY NEW ORDERS TO TRONISOFT"

And this till we get contacts again !

I have personnaly had a HDD crash and not yet recuperate all the Email adresses of all persons who buy a kit from Tronisoft ...

Can we ask to all of you to inform us inside this post:

- who has the kit now and if they can use it
- who has a "pending" order with the date of placing the order

We will try to hold you informed with "fresh" subsequent informations.

Alternative to the Tronisoft exists ! we will try to summarize them, with info's on the skills needed to put in operations ...

Let me some time to do that...

Claude and Andrew

"STOP ANY NEW ORDERS TO TRONISOFT" I hope that this is not a permanent situation!!!!

I have successfully received my BT and RS232 to TTL in Mid December 08,  both are fully functioning.

Gordon

Last edited by Gordon (2009-01-23 14:25:59)

AerialVr wrote:

http://www.choclab.eu/RS232-to-TTL-Converter-Module_AKMS2.aspx

found this link have not tried it and don't know about the company but thought it may be of interest

It seems to be exactly the same product as Tronisoft one!!! But without the 5V regulator (but there is the place to put it)...

Claude,
          My pending order Transaction ID: 2TV60117FH207694K was placed 21st December '08,

Jim

John and Jim,

Could you edit your Profiles so we know where in the world you are located?

Ordered it yesterday   I hope it works out ok in the end...

Order# 5NP05735LJ445602H