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PTV won't work on my iPad Air

PostPosted: Mon Mar 19, 2018 10:57 pm
by Cableoffcut746
Hi, I was able to download and install your PTV on my iPad, but it doesn't register in the settings App list, so I can't enable file sharing with it. And currently the iPad won't even recognise files with the PTV suffix.
Though at least, it works really well on my Android tablet.

Re: PTV won't work on my iPad Air

PostPosted: Wed Mar 21, 2018 1:35 pm
by Clément_S
Hi and welcome to the forum.

Panotour Viewer is a very limited offline testing tool that is not updated on a regular basis. As such it may not be compatible with the latest iOS versions. May I know what iOS version you are running on your iPad?

Please note that the mobile versions of Panotour Viewer have some limitations:

- .SVG icons are generally unsupported.
- Video unsupported on iOS
- PDF files unsupported.
- Panotour Viewer uses your device's native browser to view the tour, not the default one, and this native browser may not meet the requirements to view a virtual tour (WebGL or CSS3D support).
- Compatibility with VR Mode. Panotour Viewer uses your device's native browser to view the tour, and this native browser may not support the WebVR api, VR Mode is deactivated is this is the case. Also make sure your mobile meets all the requirements for using VR Mode at all, listed here: http://www.kolor.com/wiki-en/action/view/Panotour_-_Notions_-_VR_Mode#MobileVR

Best,

Clément

Re: PTV won't work on my iPad Air

PostPosted: Thu Mar 22, 2018 1:40 am
by Cableoffcut746
My iPad uses IOS version 11.2.6.

Re: PTV won't work on my iPad Air

PostPosted: Thu Mar 22, 2018 9:13 am
by Clément_S
Thanks for the information, we will investigate this issue.

Re: PTV won't work on my iPad Air

PostPosted: Sun Apr 15, 2018 1:29 pm
by KateLloyd
Thanks for the information

Re: PTV won't work on my iPad Air

PostPosted: Sun Aug 19, 2018 10:48 am
by nainasu
I have also tried PTV and yes, it seems not working; help asap.