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Web VR device unknown

PostPosted: Wed Sep 27, 2017 7:42 am
by yefei
I see this error message (see attachment) when I display Panotour mobile Android device. The audio and video does not play. However, they do play on iOS iphones. In this case, I embedded the html link into a third party software called Nearpod.

The error message is not present if I go directly to the html link via Chrome. However in either case, the pointer video is slow and freezes things up.

Any explanation on resolving the error message and displaying videos so they don't freeze would be super helpful and greatly appreciated!

Re: Web VR device unknown

PostPosted: Wed Sep 27, 2017 8:12 am
by Annis
Hello and welcome to the forum,

Panotour Viewer is a very basic and limited testing tool. When it views a tour it uses the mobile's stock internet app (not the default one but the one called "internet") which is a very limited app which usually does not meet the prerequisites for VR Mode. ... _on_Mobile

Since the tour works online, there is no issue, Panotour Viewer is not for commercial use and only for limited testing (when it works).