chrome - Rats Web GL hit a snag

[sakis19]

chrome - Rats Web GL hit a snag

by sakis19 » Wed Jul 19, 2017 11:21 am

Good morning,

We have the following problem: we use chrome to open a website with 360 videos. From time to time, there is this message: Rats Web GL hit a snag and it says we have to reload or ignore.

Tried to disable Hardware acceleration but the videos played quite sluggish afterwards.

Has anybody seen that error before?

Thanks in advance

[Annis]

Re: chrome - Rats Web GL hit a snag

by Annis » Wed Jul 19, 2017 11:50 am

Hello and welcome to the forum,

Is this using Panotour Viewer? Or is this online? If it's online can you share the link?
Always the same computer?
What is your chrome version, hardware specs and PTP version?

[sakis19]

Re: chrome - Rats Web GL hit a snag

by sakis19 » Wed Jul 19, 2017 1:15 pm

Thank you for your response.

The content is on a local webserver installed on another computer at the client's premises(same LAN).
The computer has these specs: Windows 10 Pro 64, i5-7400 , 8 GB RAM and GeForce GTX1050 Ti.
Chrome version is: 59.0.3071.115
Panotour Pro version used in creating the content: 2.5.7

[Annis]

Re: chrome - Rats Web GL hit a snag

by Annis » Wed Jul 19, 2017 2:33 pm

What are the contents of your project? Are there any large images used as logos, thumbnails or something?

This type of message can pop up if you have a very heavy tour to load, usually on mobiles though.

[sakis19]

Re: chrome - Rats Web GL hit a snag

by sakis19 » Wed Jul 19, 2017 2:40 pm

They are mp4 videos 3840x1920 H.264 and around 24Mbps bitrate

[Annis]

Re: chrome - Rats Web GL hit a snag

by Annis » Wed Jul 19, 2017 2:56 pm

Nothing else? In image hotspots or logos in the interface?

Also, do your videos scenes have alternative files?

[sakis19]

Re: chrome - Rats Web GL hit a snag

by sakis19 » Wed Jul 19, 2017 3:06 pm

There are 360 images and there are is a kind of screensaver with a logo but the crashing happens only when playing the videos.

As far as I know there are now alternative files for the video files.

[cucomo]

Re: chrome - Rats Web GL hit a snag

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