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Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 5:54 am
by scanview
Hi

I've recent advised a client how to view the 360 Tour locally on their laptop using the PTV. They have downloaded the latest version and downloaded the same PTV file that I can see on my own laptop and PTV.

However they have sent me the attached screenshot as they have problems viewing? Any ideas what I can advise them to do / or ask them to feedback to me to share on here?

Thanks.

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 6:03 am
by Destiny
Hi.. Do you have any remote or files linked to your Tour outside of the Tour Build..??

Destiny..

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 6:12 am
by scanview
Hi Destiny

No it's a straightforward tour - no sound/videos or PDFs so not sure why get the message about not supporting propriety codes. I can view the tour ob my laptop using my PTV file. It's just the client having problems.

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 6:38 am
by Destiny
Hi.. Are you able to share your PTV file.. Have you tried it on other computers.????

Destiny...

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 7:19 am
by scanview
Hi Destiny

Can you reply to my email with your email so I can share PTV via dropbox. I've tried on another PC and it works fine. It would be good for you to also check though :)

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 8:14 am
by Destiny
I have sent PM.. If it works with another PC then its your clients PC with issues, perhaps some kind of security..

Even if extra media was needed, using BetterZip you can add most extra media.. The only thing that will not work would be remote media..

Destiny...

Re: Panotour Viewer - Proxy unable to reach local host  [SOLVED]

PostPosted: Wed Mar 29, 2017 8:28 am
by Annis
The issue isn't with the tour or Panotour Viewer, but your client's computer.
There is a proxy on your client's computer that is blocking the localhost used to view the tour, so your client can't view the tour.

Panotour Viewer does not support proxies, nor is it intended for commercial use.

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 9:03 am
by scanview
Appreciate your help in this matter!

Re: Panotour Viewer - Proxy unable to reach local host

PostPosted: Wed Mar 29, 2017 9:17 am
by Destiny
Well there you go.. Nice to know..

Destiny...