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VR MODE - Can't select a VR headset or set custom

PostPosted: Sun Dec 11, 2016 6:03 pm
by royercas
Hi guys,

Can't select a VR headset or set custom, please see attached

Can do "adjustments" but can't see the VR headsets pictures (as show in desktop testing ?vr).

I'm testing this in a Sony Xperia Z3 smartphone.
Also, just in case, a 360 Utopia VR headset (supposed to be 100% with google's cardboard).

Any idea?

Re: VR MODE - Can't select a VR headset or set custom

PostPosted: Mon Dec 12, 2016 10:01 am
by Annis
Since I don't see any watermarks on the scene in the back, you can't be using the trial version which does currently have this issue in VR Mode.

Are you using a custom HTML file? viewtopic.php?f=97&t=33369#p191078
Why post this in Panotour Viewer? Are you viewing through Panotour Viewer or is it online?

If through PTV, can you try online as PTV is really limited?

Re: VR MODE - Can't select a VR headset or set custom

PostPosted: Fri Dec 16, 2016 10:20 am
by marroj
I have the same problem but i need to use a vr mode.
Now i use a demo version (but if it will work i will buy a full licence).
My problem is:
i have a projekt:
P_20161216_095646.jpg

i open the tour, and it's ok:
P_20161216_095658.jpg

but when i open a VR mode i have that screen:
P_20161216_095717.jpg
and can't do anything more. just see the menu of mobile device (inches of screen, cardboard model etc.).
What can i do to see my project (offline) on mobile in VR tour version ?
Please help.

Re: VR MODE - Can't select a VR headset or set custom

PostPosted: Fri Dec 16, 2016 11:12 am
by Annis
In the trial version it's a bug in the encryption of the files: viewtopic.php?f=92&t=34082&p=191077#p191077

There is no workaround for the trial version.