White Screen In VR mode - Panotour Viewer  

Have a problem using Panotour Viewer? Have you encountered a bug that needs fixing? Please post it here.
Des difficultés à utiliser Panotour Viewer ? Avez-vous découvert un bug qui doit être fixé? Postez les ici.
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mas3rat1
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White Screen In VR mode - Panotour Viewer

by mas3rat1 » Mon Oct 17, 2016 2:57 am

I am able to view the virtual tour on my iPhone 6 now but when I click the enable VR mode button on the navigation bar it just shows a completely white screen. How do I fix this or is this a known bug?

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Annis
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Re: White Screen In VR mode - Panotour Viewer

by Annis » Mon Oct 17, 2016 8:38 am

Does it work online?

For a blank screen, see Panotour Viewer's Troubleshooting: http://www.kolor.com/wiki-en/action/vie ... blank_page

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Re: White Screen In VR mode - Panotour Viewer

by mas3rat1 » Mon Oct 17, 2016 7:19 pm

How do I tell if it is online? I am connected to a reliable wifi source when this happens. I tested the same .ptv file on the desktop version of Panotur Viewer and through that I am able to access the VR mode.

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Re: White Screen In VR mode - Panotour Viewer

by Annis » Tue Oct 18, 2016 8:16 am

Online is when you upload it on to a web server, to be viewed as a web page, since that is what a virtual tour is: a web page to be viewed online.

PTV is only for testing and is extremely limited, but you can view without an internet connection since it's on your phone.

Did you check the troubleshooting page I sent you?

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Re: White Screen In VR mode - Panotour Viewer

by mas3rat1 » Wed Oct 19, 2016 1:29 am

I did check out the trouble shooting and I seem to be in line with all of the guidelines to avoid such issues. I have not uploaded it onto a web server on any kind. Is there a place showing me how I can do this? Thanks

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Re: White Screen In VR mode - Panotour Viewer

by Annis » Wed Oct 19, 2016 8:15 am

Whats the PTV file name?

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Re: White Screen In VR mode - Panotour Viewer

by mas3rat1 » Wed Oct 19, 2016 2:51 pm

Brookwood.ptv

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Re: White Screen In VR mode - Panotour Viewer

by Annis » Wed Oct 19, 2016 3:05 pm

Okay then that shouldn't be the issue.

I'd need to see your tour online to troubleshoot, so you need to upload it to your or a web server.
Ifyou don't have any hosting you can use Amazon S3, it's free for a year: http://www.kolor.com/wiki-en/action/vie ... _Amazon_S3

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Re: White Screen In VR mode - Panotour Viewer

by arielwn » Sun Apr 30, 2017 12:36 am

Hi, I have tried PTV and GoodReader. Both tours open but neither work on VR Mode. It just shows a white screen. Im using iPhone 6. Maybe it could work on other devices, any ideas? Have you solved this yet?

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Re: White Screen In VR mode - Panotour Viewer

by Annis » Tue May 02, 2017 9:28 am

Have you tried viewing online?

PTV is extremely limited and only intended as a limited testing tool.

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Re: White Screen In VR mode - Panotour Viewer

by arielwn » Tue May 02, 2017 3:06 pm

yes, VR Mode online works fine


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