Videos don't play on iOS devices  

Have a problem using Panotour Viewer? Have you encountered a bug that needs fixing? Please post it here.
Des difficultés à utiliser Panotour Viewer ? Avez-vous découvert un bug qui doit être fixé? Postez les ici.
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discovery
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Videos don't play on iOS devices

by discovery » Wed Jan 28, 2015 9:12 pm

Hi, my simple demo tour runs fine on PTV on a laptop (Mac) with videos (m4v) playing. None of them runs on PTV on iPhone6 or iPad, everything else works. Is there a format that is proven to play?

Thank you

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Re: Videos don't play on iOS devices

by mediavets » Wed Jan 28, 2015 9:15 pm

Welcome to the forum...

I've read that one can use Handbrake to transcode videos to a file format that will play on iDevices.

https://handbrake.fr/

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Re: Videos don't play on iOS devices

by discovery » Tue Feb 17, 2015 9:43 am

Hi, still no success. I tried various projects (multiple panos/links and only very simple ones with only one video link) with m4v, mp4 Apple formats, none of the videos loads, but can't get anything to work. Encoded mp4 with handbrake, m4v with Quicktime.
This is the message
ERROR: iPhoneTestdate/spots/haig-brown.mp4 - loading video failed!

Any ideas what could be wrong? Thanks!

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Re: Videos don't play on iOS devices

by benji33 » Wed Feb 18, 2015 10:26 am

I've reported the problem for PTViewer developper to see if a MIME-TYPE is blocked on the iOS implementation of the Viewer.
Benjamin

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Re: Videos don't play on iOS devices

by discovery » Mon Feb 23, 2015 5:32 am

Thank you benji33,
any indication when there could be a response?

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Re: Videos don't play on iOS devices

by benji33 » Mon Feb 23, 2015 10:24 am

As soon as a solution will be found I'll add a report.
Benjamin

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Re: Videos don't play on iOS devices

by Dabbet » Wed Feb 25, 2015 5:05 pm

I've got the same problem on Ipad.

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Re: Videos don't play on iOS devices

by benji33 » Thu Feb 26, 2015 11:27 am

Thanks for your feedback. The report has been done to update the iOS version.
Benjamin

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Re: Videos don't play on iOS devices

by Dabbet » Sun Mar 08, 2015 11:19 am

Have you got new about this problème.? Thx

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Re: Videos don't play on iOS devices

by Dabbet » Fri Mar 27, 2015 11:03 am

Have you got news about this report?

Thx for answer.

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Re: Videos don't play on iOS devices

by benji33 » Fri Mar 27, 2015 11:46 am

We are still working on this issue.
Benjamin

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Re: Videos don't play on iOS devices

by discovery » Tue Jun 23, 2015 6:50 pm

Hi,
just wondering, if there is any hope that this get's fixed. It has been a long wait already for an essential feature.
Thanks.

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Re: Videos don't play on iOS devices

by benji33 » Fri Jun 26, 2015 11:06 am

PTP 2.5 beta release was the priority. But Panotour Viewer will be impacted after to have the 2 softwares updates for the final release.
Benjamin

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Re: Videos don't play on iOS devices

by discovery » Sun Jul 12, 2015 5:09 am

Sorry, I don't understand. The problem will be solved through release of PTP 2.5 beta, or it will be tackled after PTP 2.5 will be released?

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Re: Videos don't play on iOS devices

by Cliquetsy » Sun Jul 12, 2015 8:26 am

discovery wrote:Sorry, I don't understand. The problem will be solved through release of PTP 2.5 beta, or it will be tackled after PTP 2.5 will be released?

The priority was getting PTP 2.5 beta launched.
From Benji's message, Panotour Viewer will need to be updated too and they're going to try and release an update of PTViewer for the final (=non beta) release of version 2.5.

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Re: Videos don't play on iOS devices

by Guib » Mon Oct 19, 2015 1:50 pm

Hi Guys,

I'm also interested with this bug resolution. Any news about this update and final PTP 2.5 ?
Thx, Guillaume

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Re: Videos don't play on iOS devices

by macalenny » Thu Jan 14, 2016 10:02 pm

now that ptp 2.5 is released is ptv on iOS fixed? or are we still waiting for ptv update?

need local vr videos on iOS asap!

Thanks!

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Re: Videos don't play on iOS devices

by benji33 » Fri Jan 15, 2016 11:41 am

Panotour Viewer has also a new 1.1 version since the PTP 2.5 release with minor updates.
Benjamin

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Re: Videos don't play on iOS devices

by discovery » Thu Feb 11, 2016 8:36 am

So does this mean, that videos can work on iOS?
Thanks


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