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Panotour Pro 2.5.14 navigation/hotspot problems with IOS 10

PostPosted: Wed Sep 12, 2018 11:54 am
by change the picture
Hi All,

Our clients web developers have a problem with some Panotours that do not show th enavigation cntrols or hotpsots on IOS. Can anybody help?

Is this a bug that Kolor will fix with a new release?

Here is one of the tours which works fine on our site:

http://portfolio.changethepicture.co.uk ... house.html

Here is what they have told us about the problem:


Morning Gareth,


I’ve been asked by the team at to share with you the results of some additional testing that we did based on a latest version of your tour for crescent pavilion.



If you recall it was brought to light that there were issues on our final testing for some devices (IOS), which you were notified about and subsequently provided an updated Crescent pavilion file which as mentioned we’ve tested again.



For the latest testing, we honed in on the iphone 6, iphone 7 and iphone 8 and there ‘latest versions’ – which would naturally be in place for the user of such devises.



For this latest round of testing we tested;



iPhone 6s, safari 9

iPhone 7, safari 10

iPhone 8, safari 11



We tested the staging site against another version of the panotour hosted on the domain; changethepicture.co.uk domain. We test our work on a paid tool; https://crossbrowsertesting.com.


There is no implement issue from or end and all other possibilities have been explored as to why the IOS (and in particular the iPhone 7 using version 10 of IOS) is having an issue showing it’s navigation. We’re confident from our end following our test and comparison of behaviour with another tour that you are hosting, that there is no more we are able to do at this point to upload the tours in a state that the client and their users would receive an expected excellent experience.

Re: Panotour Pro 2.5.14 navigation/hotspot problems with IOS

PostPosted: Thu Sep 13, 2018 8:14 am
by signmaster
I just checked on an iPhone 7 Plus running iOS Ver 11.4.1 which I think is the latest and it is OK on both Chrome and Safari.

Steve

Re: Panotour Pro 2.5.14 navigation/hotspot problems with IOS

PostPosted: Thu Sep 13, 2018 12:06 pm
by change the picture
Thanks Steve. Yes it does.

My client is getting concerned that it doesn't work with IOS 10 - which is pretty stupid given that most people are now on IOS 11

Re: Panotour Pro 2.5.14 navigation/hotspot problems with IOS

PostPosted: Fri Sep 14, 2018 8:23 am
by benji33
No some old devices can't be updated to iOS 11, but the issue can also be related to an issue corrected into iOS 11.
We'll try to have a look on that.