.xml parsing failed!  

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hotour
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.xml parsing failed!

by hotour » Mon Jun 25, 2018 11:19 am

I work with the most recent version of panotour pro and I get a .xml parsing failed whenever I have build my tour and I want to test it.
I'm not sure what this error means, but the tour doesnt work, I just get a black screen with the error: xml parsing failed!
Haven't changed a thing and also uninstalled panotour completely and the reinstalled, same thing happened.

Can you advice?

Cheers, Jeffrey!
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bdd
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Re: .xml parsing failed!

by bdd » Mon Jun 25, 2018 12:14 pm

The "-" characters may be the reason of the parsing errors.

What is the filename you entered in the Build tab for your tour ?

It may contain some special characters that Panotour change into "-" characters that are compatible with webserver OS.

PTP should not create two "--" consecutively to avoid such parsing errors. We will try to fix this.

But you should change the filename of your tour to avoid special characters that may not suit the webserver on which the tour will be hosted.

Gérald

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Re: .xml parsing failed!

by hotour » Mon Jun 25, 2018 1:23 pm

Thank you Gerald, that was the solution.
The strange thing is that I made 50 some what tours with the same -- sign in the name and they work fine.
Thanks again and I hope you can fix this in the future updates

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Re: .xml parsing failed!

by bdd » Mon Jun 25, 2018 1:52 pm

Can you tell send me your kpt file ?
I am not able to reproduce the parsing error, and I need to find which plugin or which kind of spot leads to the error using the file name of the tour.
And if you say it's not the first time you use such filename, then the issue may come from a particulrar use of the name.

Gérald

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Re: .xml parsing failed!

by hotour » Thu Jun 28, 2018 8:55 am

Hi Gerald,

I can not send you the .kpt because it is a secured tour for our client, due to the sensitive information.


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