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Panotour videos now not broken on EVERY IOS 11+ device?

PostPosted: Mon May 07, 2018 10:59 am
by VanLad
I have a serious problem with video IOS 11+ on ANY device.

I have made a number of panotours with pano video content over the past 18 months or so and all work perfectly on IOS 10+ and all browsers etc.

I am currently using Panotour 2.5.1.1 but have used previous version to create previous tours.
Since IOS 11 on ALL the previous tours I have created, the video will go black on the 4th or 5th selection. This is a serious problem.

That is, select video 1, then video 2 (any pano video, plays fine), then 3 (any pano video, plays fine), then 4 or 5th selection the video goes to a black screen. The interface is still there but ALL content, video and still photos are black. The tour needs to be started again to display any pano content.

To make sure it is not an "internet" online problem, I have used an app to view local HTML content on a number of IOS 11 devices, all display exactly the same problem as if viewing online directly.

To make sure it is not a plugin issue I have created 2 barebone test tours that have just 1 plugin each:

1) The Sidebar plugin by Alexander Popov.

http://e1university.com/test2/

2) Only the Panorama menu plugin

http://e1university.com/test1/

Both exhibit the black screen on the 4th or 5th click.

Can anybody else please have a look at these tours on an IOS 11+ device and see if this happens to them.

If so is this an IOS problem, a KRpano problem or a Panotour issue?

Re: Black video on IOS 11

PostPosted: Tue May 08, 2018 4:10 pm
by manderson
I am having the same issue! I spent days troubleshooting.

While researching I came across this thread: https://stackoverflow.com/questions/462 ... -on-ios-11
I tried the fix but Xcode still gives me errors when compiling... Any help or advice is greatly needed.
All was perfect in iOS 10 and earlier
Tried on Both Panotour 2.5 and the update 25.11
PhoneGap Latest
XCode9.3 on High Sierra

Re: Black video on IOS 11

PostPosted: Fri May 11, 2018 11:15 am
by VanLad
This is quite an urgent request, is there anyway of knowing if anyone from Kolor has actually seen this post?

Re: Black video on IOS 11

PostPosted: Fri May 11, 2018 11:56 am
by manderson
I agree, I have projects that need to be fixed asap. I have spent a week on this and clients are not happy. Looking at other vr apps.

Re: Urgent: Black video on IOS 11

PostPosted: Sat May 12, 2018 9:00 am
by VanLad
While we are waiting for Kolor to reply:

Can anybody else with an IOS 11.xx device, phone or ipad please confirm that this is also happening to them by using the demos below. Thanks

http://e1university.com/test2/

http://e1university.com/test1/

Both exhibit the black screen on the 4th or 5th click when moving between videos.

Re: Urgent: Black video on IOS 11

PostPosted: Sat May 12, 2018 10:46 am
by signmaster
Yes happens to me, iPhone 7 Plus ios 11.3.1

Steve

Re: Urgent: Black video on IOS 11

PostPosted: Sat May 12, 2018 10:49 am
by VanLad
Thanks Steve, much appreciated.

Re: Urgent: Black video on IOS 11

PostPosted: Wed May 16, 2018 4:51 pm
by VanLad
Does anybody know how long we have to wait for a reply from Kolor? I presume they do look at this forum as its title is Bugs & discussion?

Changed title of this post to something more dramatic but true ( as far as I know) to see if it attracts any attention from Kolor.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Wed May 16, 2018 9:42 pm
by manderson
I don't think Kolor is ever going to respond to this issue. So sad... I have been working on a fix for days now and I am getting nowhere. Has anybody else had any luck? Or do you know of another software that we can switch to? It would be good to track what everyone is trying and compare the error messages I Am getting in xCode.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Wed May 16, 2018 11:55 pm
by signmaster
Have you tried posting on the Panotour user group on Facebook, lots of helpful people there.
https://www.facebook.com/groups/Panotour/

Steve

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Thu May 17, 2018 12:06 am
by manderson
Thanks Steve waiting to join the group now.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Thu May 17, 2018 10:58 pm
by manderson
It is a Codec Issue! I am now able to get my tour to play through on iOS using HEVC- iOS 11 only supports HEVC. The problem is now back to Panotour because they don't support h265.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Fri May 18, 2018 8:37 am
by benji33
Sorry for the answer delay. Many holidays in May in France ;)
I'll have a look today.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Fri May 18, 2018 11:48 am
by manderson
Thank you! Merci Beaucoup! I posted some of this on facebook too. I think it is hevc vs h264 issue on ios11.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Fri May 18, 2018 3:46 pm
by manderson
Here is one of my tours on HTML5, it has worked perfectly with every iOS prior to iOS 11

https://s3.us-east-2.amazonaws.com/octanerichmedia/index.html

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Fri May 18, 2018 3:48 pm
by benji33
Yes I can reproduce it.
Was working with 11.2.x versions and not with 11.3.1.
I'll have a look on this pain point.
Thanks for your patience.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Mon May 21, 2018 6:48 pm
by manderson
Any updates, methods, patches or workarounds on this? S'il vous plaît

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Wed May 23, 2018 5:10 pm
by manderson
Any updates? Is Kolor actually trying to solve this issue or will it discontinue video support for iOS? And we should move on to something else?

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Fri Jun 01, 2018 10:17 am
by VanLad
benji33 wrote:Yes I can reproduce it.
Was working with 11.2.x versions and not with 11.3.1.
I'll have a look on this pain point.
Thanks for your patience.


Hi Benjamin,

This is really serious for me and other people, can we have an update as to even a temporary solution?

Thanks

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Fri Jun 01, 2018 10:34 am
by Clément_S
Hi Steve, VanLad,

I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now.

We will post here as soon as a solution is available.

Thank you in advance for your patience and sorry for the inconvenience caused.

Best,

Clément - Kolor team

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Tue Jun 05, 2018 12:56 pm
by manderson
Any updates or information on this issue? Will there be a solution or not?

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Tue Jun 12, 2018 11:21 am
by VanLad
Clément_S wrote:Hi Steve, VanLad,

I just talked with the developers and they told me that they are working hard on solving this bug. Unfortunately, there's no workaround right now.

We will post here as soon as a solution is available.

Thank you in advance for your patience and sorry for the inconvenience caused.

Best,

Clément - Kolor team


Any news?

Is there anybody who has an Apple developer account who can test this on IOS 11.4?

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Thu Jun 14, 2018 11:11 am
by 3DStudio
I had the same problem. In my case it also turned black in Safari on my iMac after 4th video spot.

I downloaded a very old panotour version (2.5.1), when I build the tour with that the videos are working!
2.5.10 and 2.5.11 have the same problem.

Update
Publishing with 2.5.1 actually also have the video problem, but now it turns black when the 10th video spot is loaded.

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Thu Jun 14, 2018 12:03 pm
by VanLad
3DStudio wrote:I had the same problem. In my case it also turned black in Safari on my iMac after 4th video spot.

I downloaded a very old panotour version (2.5.1), when I build the tour with that the videos are working!
2.5.10 and 2.5.11 have the same problem.

Update
Publishing with 2.5.1 actually also have the video problem, but now it turns black when the 10th video spot is loaded.


Ah have just seen the update, hopefully IOS 12 solves the problem, but that is not properly released until the fall.

Hi Thanks for the reply, that is very interesting.

Where can you download older versions of Panotour? Are you able to open a tour created in a newer version of Panotour with an older version of Panotour, this may be a temporary workaround?

Re: Panotour videos broken on EVERY IOS 11+ device in the wo

PostPosted: Thu Jun 14, 2018 12:08 pm
by 3DStudio
I have one tour that seems to be working, but I don't know what version I used when publishing it.
Are you able to see the panotour version in some files?

Maybe an older version than 2.5.1 would work better?

Old versions can be found here:
http://www.kolor.com/download-previous-versions/