Build Crash Report  

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mattamymckenna
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Build Crash Report

by mattamymckenna » Thu Feb 22, 2018 9:38 pm

I have been using Panotour Pro for almost a year. I have had no problems. Since I updated to 2.5.9 I have not been able to "BUILD" it starts trying to build and only gets about 30% through before I get a Crash Report. (I have sent off MANY crash reports, because I've tried to build it a few times a day, but I have not heard anything back) This has been going on for over a week, and I can't get anywhere. I have uninstalled and then reinstalled, and that did not work. I make real estate virtual tours...and I have not been able to produce anything....so it's really frustrating. Any suggestions?

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edgar_ali
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Re: Build Crash Report

by edgar_ali » Fri Feb 23, 2018 8:57 pm

I'm sort of having a similar issue lately...

Also having issues when loading the tour..it also crash

I recently updated my MacOS...is PTP having a bug?

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bdd
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Re: Build Crash Report

by bdd » Mon Feb 26, 2018 1:42 pm

mattamymckenna wrote:I have been using Panotour Pro for almost a year. I have had no problems. Since I updated to 2.5.9 I have not been able to "BUILD" it starts trying to build and only gets about 30% through before I get a Crash Report. (I have sent off MANY crash reports, because I've tried to build it a few times a day, but I have not heard anything back) This has been going on for over a week, and I can't get anywhere. I have uninstalled and then reinstalled, and that did not work. I make real estate virtual tours...and I have not been able to produce anything....so it's really frustrating. Any suggestions?


The crash happens while creating the "preview" file that will be used in the tour.
Does PTP crash whatever the project ?
Or only on a specific project .

Does it crash on a new project with a single scene ?
If it does not, can you try the following :
1. Close Panotour
2. rename the "YOURPROJECT.cache" of a project which build leads to a crash of Panotour Pro
3. Re-start Panotour Pro, and try a new build of the tour (beware that PTP will try to re-build all the scenes of your tour)

Gérald

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mattamymckenna
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Re: Build Crash Report

by mattamymckenna » Mon Feb 26, 2018 9:24 pm

I just tried this, and it is still crashing. Any other ideas?

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Re: Build Crash Report

by edgar_ali » Tue Feb 27, 2018 6:14 am

I have experience that my projects crash in the following circumstances:

1. I delete the cache file so the tour creates a new one when it is re-open
2. If i change/edit a photo in photoshop, the tour crash...

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Re: Build Crash Report

by bdd » Tue Feb 27, 2018 10:17 am

mattamymckenna wrote:I just tried this, and it is still crashing. Any other ideas?


Did you modify the panorama files after your last build with Panotour Pro ? ( like edgar_ali did )

If yes, then send me your project file ( only the kpt file ).
send it at contact@kolor.com and tell in the mail that the file is for me .

Gérald

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Re: Build Crash Report

by edgar_ali » Wed Mar 07, 2018 2:41 am

Is there any reason why the tour (file) crash if i delete the cache???? or if I modify a photo?


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