Panotour Pro 2.58 - Visual issue  

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ajh
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Panotour Pro 2.58 - Visual issue

by ajh » Sat Jan 06, 2018 2:53 am

Some of our clients have noticed odd distortions when viewing our virtual tours. Any idea what is causing this?

https://drive.google.com/file/d/16v8eKu ... sp=sharing

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Annis
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Re: Panotour Pro 2.58 - Visual issue

by Annis » Tue Jan 09, 2018 2:33 pm

Woah that's strange. What browser/device/OS ?
What's the link to the tour?

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Tue Jan 09, 2018 9:57 pm

integrated: https://visitingmedia.com/tt8/?ttid=wil ... p=0&tour=1
stand alone: https://360.visitingmedia.com/willamette-view/?s=pano41

One of the clients is using the following:

MacBook Air
1.4 GHz Intel Core i5
4GB DDR3
Intel HD Graphics 5000
OS: Macericks 10.9.3
Browser: Chrome

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Re: Panotour Pro 2.58 - Visual issue

by Annis » Wed Jan 10, 2018 5:03 pm

It looks like you're not using the latest version of PTP, some changes have been done to the player and how they interact with different browsers. Could you try building your tour with the latest version (2.5.9) and see if that changes anything for your client?

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Wed Jan 10, 2018 8:13 pm

We have over 1000 tours, all built in html5. I'm looking for a better answer than please update the tour to the latest version.

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Fri Jan 19, 2018 10:11 pm

I've rendered with the latest version and am still getting the visual issue. I got my hands on an old macbook, installed the same OS and now I can re-create the issue.

MacBook
13-inch, Aluminum, Late 2018
Processor 2.4 Ghz Intel Core 2 Duo
Memory 4GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256MB
OS X 10.9.5
Chrome Version 63.0.3239.132

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Fri Jan 19, 2018 10:29 pm

I've got a video showing the issue as well.
https://youtu.be/vV0b5pDnS2s

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Fri Jan 26, 2018 9:24 pm

Any feedback from the Kolor team?

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Wed Jan 31, 2018 3:58 am

Annis wrote:It looks like you're not using the latest version of PTP, some changes have been done to the player and how they interact with different browsers. Could you try building your tour with the latest version (2.5.9) and see if that changes anything for your client?

I did as you asked and rendered this with the lastest version 2.5.9.

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Re: Panotour Pro 2.58 - Visual issue

by ajh » Tue Feb 06, 2018 7:13 pm

We would appreciate some assistance with this.


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