not working with Google Chrome   [SOLVED] - View the solution

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mariajose
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not working with Google Chrome

by mariajose » Wed Jan 03, 2018 9:06 pm

Hi,
I can´t see any tour with Chrome.

ERROR:
Adobe Flashplayer or
HTML5 Browser with WebGL or CS3D support required!

Anybody help me!
Thanks!

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benji33
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Re: not working with Google Chrome

by benji33 » Fri Jan 05, 2018 11:35 am

Hi mariajose,

If you're trying to view an old tour made for Flash viewer, Chrome has disable the Flash Player plugin from several months now.
You have to activate it from Google Chrome settings.
https://support.google.com/chrome/answer/6258784

Best regards,

Benjamin

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Re: not working with Google Chrome

by mariajose » Fri Jan 05, 2018 12:46 pm

Thank you.
I have made the Tour according to the indications of Panotour. When will you solve this problem with Google?
When I build a tour I will not be able to tell each visitor from Chrome to change their settings.We want to buy a license Panotour Pro, but this aspect conditions us.

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Re: not working with Google Chrome

by benji33 » Tue Jan 09, 2018 2:52 pm

With which Panotour version please ?

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Re: not working with Google Chrome

by mariajose » Tue Jan 09, 2018 3:58 pm

We have last version. Panotour Pro 2.5

Last week I contacted you because I am very interested in buying Panotour Pro.

We asked you for a question that we have not yet been able to resolve. When we try to preview the demo version in Google Chrome it gives us this error:

ERROR:
Adobe Flashplayer or
HTML5 Browser with WebGL or CS3D support required!

We have looked at the forums and we do not see the solution.

We are determined to buy the software, but we would like to know before if there is a solution to the problem of visibility in Google Chrome.

Please, can you help us with this question?

Best regards

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Re: not working with Google Chrome  [SOLVED]

by mariajose » Tue Jan 09, 2018 4:05 pm

Sorry. Solved!
I activate Flash from Google Chrome settings.
https://support.google.com/chrome/answer/6258784

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