Kolor Forums | Autopano, Panotour & Autopano Video Help

I am Japanese.
I am using Google translation because I am not good at English.
Please allow in advance that the translation is not perfect.
I will also Google Translate your reply so please use friendly English.
Thank you.

After upgrading to PanoTour Pro Ver 2.5.9 the following problem occurred.
· When I build it, hotspots for scene link I created are not displayed.
Build a tour created with an older version but it will not be displayed.
However, it was displayed if it was a simple tour of 2 scenes.

I'm in a hurry because I am getting paid by customers and preparing a tour.

Please tell me the following countermeasures.
1 Solution by my setting
2 How to downgrade to an older version
3 If you are a bug in the system, I'd like to resolve it sooner.

Thank you.
Siriusneo

I have the same problem! Some hotspots do show, some hotspots don't. While it are the same kind of hotspots. This is with a tour which used to work in the past.

What plugins are in these tours?

Do you have a link I can test?

Hi Annis,

In my tour there are the following plugins:
Toggle button, Simple button, CAOTE, Cool Hotspots, Picture, Find objects game, Context menu, Spot range, Website box, Bootstrap_External_Commands, Panorama Specific Toggle Button, Gyroscope, Simple button for a single pano, Title, PanotourMaps, Floor plan, VR Thumbnails Menu, Web video box, Social share, Description, Sidebar, PDF Box, Force landscape on mobile.

This is the link to the tour: http://www.omnivr.nl/demos/gouda360/headertour/

On the first pano when you go to 'Het Oude Stadhuys' and on that pano look behind to the market square, you should see a dronehotspot in the air, but it isn't there in the tour. Also on this pano when you go inside 'Het Oude Stadhuys', to 'Benedenplein' you come in but when you look behind you don't see a hotspot to go outside anymore, but it really is there in the backend of the tour. And these hotspots used to work in the past.

This tour already is a bit older and all the hotspots used to work. But I did some testing and updates with it. The main things I changed were using the new update of panotour (V2.5.9) and using the Cool Hotspots plugin.

I just tried replacing the Cool hotspots for normal hotspots and removing the Cool Hotpot plugins, I thought maybe Cool hotspots was causing this. But nothing changed, the hotspots still weren't there.

I can send you the (extended?) .kpt file if you want to, please let me know if you want this.

I will send the picture of the plugin.
Since we downgraded once, there are no tours that can be linked.
Of course, it is possible to prepare later.

Thank you
Sirius-neo

How is the response to this problem progressing?
We are waiting for your reply, but please contact us if there is something we need to do.
We are expecting Panotour.

Thank you
Siriusneo

Previous versions download. http://download.kolor.com/pt/stable/history

Steve

Thank you　Steve

Thank you Steve, I could only find Panotour and not Panotour pro here, is that right? But you gave a good idea, we had an older version of panotour pro in back up, we now installed 2.5.8 again and the problem is gone.

Kolor when are you going to fix this bug?

Here is the link for Panotour Pro http://download.kolor.com/ptp/stable/history

Same problem. When will it be fixed?

Omni VR wrote:In my tour there are the following plugins:
Toggle button, Simple button, CAOTE, Cool Hotspots, Picture, Find objects game, Context menu, Spot range, Website box, Bootstrap_External_Commands, Panorama Specific Toggle Button, Gyroscope, Simple button for a single pano, Title, PanotourMaps, Floor plan, VR Thumbnails Menu, Web video box, Social share, Description, Sidebar, PDF Box, Force landscape on mobile.

Do you still have the issue if you remove the "Bootstrap_External_Commands" plugin that is not needed in your tour because your project does not use a HTML template that needs it ?
It generates some "hidden" errors while loading each new scene.

Omni VR wrote:I can send you the (extended?) .kpt file if you want to, please let me know if you want this.

If the removal of the Bootstrap plugin does not fix the iessue, you can send me your project file. The kpt file only.

Gérald

Any news about this issue?

Hi there,

I think i have the same problem... I´ve created a tour with 25 panorams, and 16 gallerys attached as hotspots around the tour

It perfectly works on KRPano test server, and the running tool on Panotour.
BUT! when uploading it to my server... The following items doesn´t work:

- top menu with groups of panoram´s thumbnails .
- Image hotspots are shown, but don´t load any galleries.

And the funniest thing is that in some browsers... gallery hotspots sometimes work and sometimes don´t.
Please find my project here https://www.todoboda.com//media/360tour ... elayo.html

kindly regards

afibeto wrote:Hi there,

I think i have the same problem... I´ve created a tour with 25 panorams, and 16 gallerys attached as hotspots around the tour

It perfectly works on KRPano test server, and the running tool on Panotour.
BUT! when uploading it to my server... The following items doesn´t work:

- top menu with groups of panoram´s thumbnails .
- Image hotspots are shown, but don´t load any galleries.

And the funniest thing is that in some browsers... gallery hotspots sometimes work and sometimes don´t.
Please find my project here https://www.todoboda.com//media/360tour ... elayo.html

kindly regards

I don't think your issue is related to the one described in this thread.
And by the way, I did not see any issue in your tour.
Except, that you are using too big images in your galleries :
https://www.todoboda.com/media/360tours ... c_0353.jpg
This one for example will not be loaded on some mobile devices, because its size exceeds what the mobile can display.

Gérald