Floor plan hotspots not working  

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3DStudio
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Floor plan hotspots not working

by 3DStudio » Thu Nov 30, 2017 2:00 pm

I'm having problem with floor plan hotstpots on a Windows computer, both in Chrome (62.0.3202.94) and FireFox (57.0). On my iMac and iPad it works just fine.

On the PC nothing happens when you click on the hotspots.
What could be the reason that this is not working on the PC?

Built with Panotour Pro 2.5.8 (64 bits) from iMac running macOS Sierra (10.12.6).

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Re: Floor plan hotspots not working

by 360-compunics-com-ni » Fri Dec 01, 2017 6:17 am

I also noticed the problem of mapspots not reacting to mouseclicks, in my case the problem exists when viewing the tour with IE on WIN8.1, on the same platform Chrome and Firefox work fine, and no such problem when viewing that tour on Linux.
The tour was built with PTP 2.5.7 on Linux, please let me know if you need more info to analyze the issue.
Out now: DeviceCheck for PTP plugins! https://www.kolor.com/forum/viewtopic.php?f=40&t=37446

Want to know how clients use your tours? Google Analytics Track Events plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=34442

Add actions to your hotspots: Hotspot Actionlist plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=35829

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Re: Floor plan hotspots not working

by Annis » Tue Dec 05, 2017 11:00 am

Do any of those computers have touchscreens? PCs with touchscreens register as a touch device so the floorplan spots don't register to mouse clicks.

http://www.kolor.com/wiki-en/action/vie ... n_browsers

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Re: Floor plan hotspots not working

by 3DStudio » Tue Dec 05, 2017 11:03 am

Nope, no touchscreens. If I build the tour with PC instead of mac it works in all browsers, so there is something strange with the latest panotour version for mac.

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Re: Floor plan hotspots not working

by Annis » Tue Dec 05, 2017 12:29 pm

That.. would be very strange.

Any possibility that you could give me two identical test tours (one or two panos and a random floorplan image), one built with the mac version and one built with the pc version? There shouldn't be any differences but the best way to check would be to compare.

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Re: Floor plan hotspots not working

by 360-compunics-com-ni » Thu Dec 28, 2017 12:08 am

I have investigated further and noticed that the non-clickable mapspots come from a CSS setting implemented by "kolorFloorPlan.css".
Using the developer tools investigator you can see that the settings for "div.floorplan.Spot", when accessed via IE, do contain "pointer-events: none", thus preventing the mouse-click action. When i change "none" to "auto", which is the value shown when accessing the same tour via Firefox, the mapspots become clickable in IE.
Can you please arrange for a bugfix in the next PTP release?
Out now: DeviceCheck for PTP plugins! https://www.kolor.com/forum/viewtopic.php?f=40&t=37446

Want to know how clients use your tours? Google Analytics Track Events plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=34442

Add actions to your hotspots: Hotspot Actionlist plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=35829

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Re: Floor plan hotspots not working

by benji33 » Tue Jan 09, 2018 1:10 pm

360-compunics-com-ni wrote:I have investigated further and noticed that the non-clickable mapspots come from a CSS setting implemented by "kolorFloorPlan.css".
Using the developer tools investigator you can see that the settings for "div.floorplan.Spot", when accessed via IE, do contain "pointer-events: none", thus preventing the mouse-click action. When i change "none" to "auto", which is the value shown when accessing the same tour via Firefox, the mapspots become clickable in IE.
Can you please arrange for a bugfix in the next PTP release?


Hi,
What is the IE version on your desktop please ? Panotour 2.5.9 ?
I've just tried with W10 + IE 11.192.16299.0 with success.
If you have a tour URL I'll be happy to have a test with my config.
Thanks,
Benjamin

EDIT : I've also added in attachment a new version of the KolorFloorPlan.min.js file with some console "TEST : xxx event" where xxx is the event name. Is it displayed in console with your IE desktop when pointer-events is set to none as default case ?
Thanks
Attachments
KolorFloorPlan.min.js.zip
(6.03 KiB) Downloaded 17 times

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Re: Floor plan hotspots not working

by 360-compunics-com-ni » Tue Jan 09, 2018 10:32 pm

Hi Benjamin,

Windows is 8.1 and IE is 11.0.9600.17031, Update-version 11.0.7, and PTP is 2.5.9
I don't get such TEST console messages, will send you a link to a demotour later.

Best wishes,
Michael
Out now: DeviceCheck for PTP plugins! https://www.kolor.com/forum/viewtopic.php?f=40&t=37446

Want to know how clients use your tours? Google Analytics Track Events plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=34442

Add actions to your hotspots: Hotspot Actionlist plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=35829

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Re: Floor plan hotspots not working

by benji33 » Wed Jan 10, 2018 2:57 pm

Thanks.
You are with a 22 april 2014 version and mine is from 3 january 2018 so it seems that there is many fixes since.
I'll have a look on a way to be compliant with the 2 versions.

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Re: Floor plan hotspots not working

by benji33 » Mon Jan 15, 2018 11:19 am

This IE11 (Win 7 / 8 / 8.1) issue will be corrected into next Panotour release. No due date sorry ;)

In attachment you can find the patched JS file if needed.
Attachments
KolorFloorPlan.min.js.zip
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Re: Floor plan hotspots not working

by ijarboe » Mon Jan 29, 2018 4:45 am

Did anyone get this issue working? I tried the Js patch and I'm still having issues with chrome

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Re: Floor plan hotspots not working

by 360-compunics-com-ni » Mon Jan 29, 2018 5:15 am

Yes, solved the issue for me on IE / WIN 8.1
Out now: DeviceCheck for PTP plugins! https://www.kolor.com/forum/viewtopic.php?f=40&t=37446

Want to know how clients use your tours? Google Analytics Track Events plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=34442

Add actions to your hotspots: Hotspot Actionlist plugin: http://www.kolor.com/forum/viewtopic.php?f=40&t=35829

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Re: Floor plan hotspots not working

by ijarboe » Mon Jan 29, 2018 5:17 am

What about chrome?


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