HELP 360 VIDEO WILL NOT PLAY  

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ijarboe
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HELP 360 VIDEO WILL NOT PLAY

by ijarboe » Sat Oct 07, 2017 11:32 pm

Hello!

I'm new to Panotour Pro and no matter what I do my 360 panorama will not play as part of my other panoramas. I have a hotspot that when you click on it takes you to a 360 video but the computer as well as my mobile phone freezes on clicking of the hotspot. You can still hear the audio from the 360 video but that is it. The error message I get is very generic. It says unknown error. I was really sold on this software but my hopes are starting to fade. Thank you to anyone who can help.

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Destiny
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Re: HELP 360 VIDEO WILL NOT PLAY

by Destiny » Sun Oct 08, 2017 3:08 am

How big is your Video file.. and do you have more than one video to use with the Mobile..???

Destiny..

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ijarboe
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Re: HELP 360 VIDEO WILL NOT PLAY

by ijarboe » Sun Oct 08, 2017 3:15 am

Thanks for the reply. I believe I got the video down to 12mb I'm using the Samsung gear 360. I finally got it to run through but I had to start an entirely new project

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benji33
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Re: HELP 360 VIDEO WILL NOT PLAY

by benji33 » Tue Oct 10, 2017 9:29 am

Do you have an online link for the "non working" tour ?

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ijarboe
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Re: HELP 360 VIDEO WILL NOT PLAY

by ijarboe » Tue Oct 10, 2017 12:10 pm

I do not at the moment. Sorry. I will try to have something up soon

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Annis
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Re: HELP 360 VIDEO WILL NOT PLAY

by Annis » Mon Oct 16, 2017 10:19 am

Try replacing your video file in the built tour and don't forget to add alternative files in low and high res to maximise compatibility.

http://www.kolor.com/wiki-en/action/vie ... il_the_end
http://www.kolor.com/wiki-en/action/vie ... e_Versions


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