PTP crashes after deleting point spot...   [SOLVED] - View the solution

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Treto
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PTP crashes after deleting point spot...

by Treto » Wed Aug 02, 2017 12:17 am

Just updated to the current version of PTP and it crashes every time I try to delete a second point spot style.

This problem never occurred until I updated.

I can remove a single point spot, but it crashes every time I try to remove a second point spot.

Is there a way to revert back to the previous version of PTP?

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Re: PTP crashes after deleting point spot...

by Treto » Wed Aug 02, 2017 12:20 am

Crash is not limited to just point spots. After I delete a point spot, I can not click on any Workspace item without crashing.

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Re: PTP crashes after deleting point spot...

by Treto » Wed Aug 02, 2017 12:38 am

Yes, I am uploading the crash reports. Please help.

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Re: PTP crashes after deleting point spot...

by Treto » Wed Aug 02, 2017 1:10 am

I also tried to uninstall per this article, but it did not work: http://www.kolor.com/wiki-en/action/vie ... t_settings

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Re: PTP crashes after deleting point spot...

by Treto » Wed Aug 02, 2017 1:13 am

Also tried with a new project altogether. Same problem without even importing any panos.

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Re: PTP crashes after deleting point spot...

by Treto » Wed Aug 02, 2017 1:42 am

PTP even crashes on closing a project file.

The problems are not with one specific project file. I have tested it on others and get the same errors/crashes.

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Re: PTP crashes after deleting point spot...

by Treto » Thu Aug 03, 2017 3:44 am

Kolor:

Is there a patch you can send me to fix the problem?

Is there another way to uninstall ALL PTP files so I can install a previous version?

I am not able to work on my client projects given the program keeps crashing.

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Re: PTP crashes after deleting point spot...

by Annis » Mon Aug 07, 2017 10:06 am

To go back to a previous version, just download the installer and install it. http://www.kolor.com/download-previous-versions/

I don't have a patch for you, but I saw in your crash reports you are using 2.5.7 , have you tried using 2.5.8?
Also, check your driver is up to date from the manufacturer's website, doing a clean install of the driver.

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Re: PTP crashes after deleting point spot...  [SOLVED]

by Treto » Mon Aug 07, 2017 10:45 pm

Thanks for getting back to me Annis.

I was having problems after I updated to 2.5.8.

I tried uninstalling all files again and reinstalled 2.5.8

I also did an update to my Mac OS and it seems to have worked.

Thank you.

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