Kolor crash reporter  

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Basileus
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Kolor crash reporter

by Basileus » Tue Jul 18, 2017 7:56 pm

Hello everyone, i need help to fix this issue!
I sent the log and i sent emal to support@autopano.net but no one reply, why?

screenshot: http://imgur.com/a/5gpDf

My PC:

Intel Core i5 4690 3.50 GHz
RAM 24 GB
Windows 7 64 bit
Nvidia GeForce Gtx 960
Antivirus Kaspersky total protection with official licence
Panotour Pro 2.5.8 64 bits

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Annis
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Re: Kolor crash reporter

by Annis » Wed Jul 19, 2017 9:25 am

Hello and welcome to the forum,

Crash reports are just that, reports. They aren't support tickets, you will rarely (if ever) get a reply from only a crash report unless additional information is needed.


There are no crash reports with your e-mail for Panotour or Panotour Pro, did you send them by clicking on "upload" or directly to support@autopano ?

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Re: Kolor crash reporter

by Basileus » Wed Jul 19, 2017 9:31 am

Annis wrote:did you send them by clicking on "upload" or directly to support@autopano ?


I did in both ways..

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Re: Kolor crash reporter

by Annis » Wed Jul 19, 2017 9:36 am

And you sent it with the same e-mail used for your forum account? Or a different one?

Can you give me more details on the crash, when does it occur? On start up? After opening a project?

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Basileus
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Re: Kolor crash reporter

by Basileus » Wed Jul 19, 2017 9:47 am

Annis wrote:And you sent it with the same e-mail used for your forum account? Or a different one?


i used the same e-mail..

Annis wrote:Can you give me more details on the crash, when does it occur? On start up? After opening a project?


It happens when i build the project (it loads all panoramas without problems)

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Annis
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Re: Kolor crash reporter

by Annis » Wed Jul 19, 2017 11:05 am

Could you try sending in a new one through the reporter?

Are there any error messages before the crash?
Have you been able to build this project before? What has changed?
Are you able to build even with just a simple new tour with one panorama and click build? Or does that crash too?

Try assigning a new temporary folder for Panotour (Edit > Preferences > Temporary folder) or emptying your current temp folder.

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Re: Kolor crash reporter

by Basileus » Wed Jul 19, 2017 12:51 pm

Annis wrote:Could you try sending in a new one through the reporter?


done

Annis wrote:Are there any error messages before the crash?


no

Annis wrote:Have you been able to build this project before? What has changed?


yes, only the number of panoramas, obviously.

Annis wrote:Are you able to build even with just a simple new tour with one panorama and click build? Or does that crash too?


no it works..

Annis wrote:Try assigning a new temporary folder for Panotour (Edit > Preferences > Temporary folder) or emptying your current temp folder.


i did but nothing change, crashes always near 3%/4% of the build..

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Re: Kolor crash reporter

by bdd » Wed Jul 19, 2017 1:21 pm

As I understand, the crash only happens in a specific project .

It happens during the build of this project .

After you added some panoramas .

Your crash report indicates that the crash occurs in the "File Management process" that is launched by the window "Project File Manager" :
http://www.kolor.com/wiki-en/action/vie ... le_Manager

Did you open this window before launching the Build ?

Gérald

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Re: Kolor crash reporter

by Basileus » Wed Jul 19, 2017 1:32 pm

bdd wrote:As I understand, the crash only happens in a specific project .

It happens during the build of this project .

After you added some panoramas .

Your crash report indicates that the crash occurs in the "File Management process" that is launched by the window "Project File Manager" :
http://www.kolor.com/wiki-en/action/vie ... le_Manager

Did you open this window before launching the Build ?

Gérald


Hi dear Gérald, no, i didn't open the "Manage build files"


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