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Why Panotour 2.5 looks broken on Iphone?

PostPosted: Mon Mar 06, 2017 10:34 pm
by diegotv9
Hi, some one know why the Virtual Tour made on Panotour 2.5 looks broken on Iphone? In android and other mobile devices it looks well, but in Iphone it seen separates on small bloks as the attached images.

Thank you

Re: Why Panotour 2.5 looks broken on Iphone?

PostPosted: Tue Mar 07, 2017 9:56 am
by Annis
Hello and welcome to the forum,

Can you share the link to your tour?
What version of Panotour did you build the tour with?

Re: Why Panotour 2.5 looks broken on Iphone?

PostPosted: Tue Mar 07, 2017 3:07 pm
by diegotv9
Hi, thank you, yes sure the link is:
Www.laselvajunglelodge.com
It was made with panotour 2.5

Re: Why Panotour 2.5 looks broken on Iphone?

PostPosted: Tue Mar 07, 2017 3:33 pm
by Annis
Was this tour made with a version of PTP prior to 2.5 ? If so, you need to rebuild the tiles entirely and reupload them.

I would also recommend using the latest version of PTP, your tour says 2.5.3 and we're on 2.5.7.

Re: Why Panotour 2.5 looks broken on Iphone?

PostPosted: Tue Mar 07, 2017 4:09 pm
by diegotv9
Hi, thank you. It was made with Panotour 2.5 no the Pro version.
You mean, I need export again the project in the Panotour 2.7 or make again whole the virtual tour?

Remember, the problem is only in Iphone, in Android and desktop computers it work well.

Re: Why Panotour 2.5 looks broken on Iphone?

PostPosted: Tue Mar 07, 2017 4:22 pm
by Annis
I have the tiles issue on Android.

Try rebuilding the tours entirely (meaning, re-export the tour, make sure the tiles are rebuilt by checking the "Generation Method: Generate all panoramas" in the build tab) and upload the new tiles.