Recieving error on virtual tour  

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gumbert_ryan
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Recieving error on virtual tour

by gumbert_ryan » Sun Feb 12, 2017 12:14 am

When trying to view a tour I have posted on my Wordpress site i'm receiving the following error code; "ERROR. Adobe Flashplayer or HTML5 Browser with WebGL or CSS3D support required", I have other tours posted on the same page that are working perfectly fine though. Does anyone have any idea why I may be encountering this problem?

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Destiny
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Re: Recieving error on virtual tour

by Destiny » Sun Feb 12, 2017 2:20 am

Hi.. I think with Wordpress you have to add support for Flash.. Not sure.. https://wordpress.org/plugins/wp-flash/

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Annis
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Re: Recieving error on virtual tour

by Annis » Mon Feb 13, 2017 10:40 am

What version of PTP was used?

What is your computer configuration and your browser+version?
Can you share the link to the tour?

How did you integrate the tour to your website?

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Re: Recieving error on virtual tour

by gumbert_ryan » Wed Feb 15, 2017 11:20 pm

The PTP version was the one before the most recent 2.5 update.

The configuration I'm encountering the problem with is a Windows computer using Internet Explorer.

The tour was integrated to my website through the PanoPress plugin.

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Annis
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Re: Recieving error on virtual tour

by Annis » Thu Feb 16, 2017 9:35 am

Is it win7 and IE?
If so, that can be expected due to the combination of old browser + old OS and not being detected correctly, as the browser should be able to support HTML5.


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