Black Preview in Scene Properties Issue  

This forum is fully dedicated to Panotour / Panotour Pro bug reports as well as feature discussion.
User avatar
Annis
Kolor Team
 
Topic author
Posts: 6063
Likes: 801 posts
Liked in: 444 posts
Joined: Mon Aug 12, 2013 12:47 pm
Location: France
Info

Re: Black Preview in Scene Properties Issue

by Annis » Wed Jan 10, 2018 5:13 pm

You can use your Panotour Pro 2 licence with any 2.X version.

The issue seems to be caused by an incompatibility with the graphics driver (since it's from 2016) and the latest version of the software so your best bet here would be to use an older version which was compatible.

no avatar
Dennisw
New member
 
Posts: 7
Likes: 0 post
Liked in: 3 posts
Joined: Sun Jan 07, 2018 5:02 pm
Info

Re: Black Preview in Scene Properties Issue

by Dennisw » Wed Jan 10, 2018 10:10 pm

Thank you Annis. I will see how 2.5.4 works then.

FWIW, there is one other little observation I can offer. I have no idea if it helps you but why not? Without an operational preview pane I am struggling to guess FOV and YAW adjustments numerically. I noticed that when I delete the FOV number in preparing to type in a different value (e.g. starting with 90.00 then deleting the 9 to get 0.00 and then the 0 to get .00 before making it 70.00 let's say) the black preview screen displays a central grey vertical bar, positioned not unlike the icon in that pane for setting the default view (but grey, not coloured). It goes away and and the pane becomes solid black again when I put numbers back in the box to the left of the decimal point.

Cheers... Dennis

no avatar
Dennisw
New member
 
Posts: 7
Likes: 0 post
Liked in: 3 posts
Joined: Sun Jan 07, 2018 5:02 pm
Info

Re: Black Preview in Scene Properties Issue

by Dennisw » Thu Jan 11, 2018 4:41 pm

Good News Annis

I stumbled over the FAQ "Multiple GPUs" which led me to discover that PanoTour had not registered with the nVidia Control Panel, and even when I did add it it had chosen to use the integrated Intel graphics and not the nVidia card. Now I have a functioning preview pane! Thanks

benji33 likes this post.

no avatar
elena8
Member
 
Posts: 14
Likes: 0 post
Liked in: 0 post
Joined: Fri Jun 27, 2014 1:15 pm
Info

Re: Black Preview in Scene Properties Issue

by elena8 » Tue Apr 03, 2018 1:52 pm

I just downloaded the latest version 2.5.10 and the issue is still there!!!! Now I have window 10. It is very hard to work like that!!!

no avatar
benji33
Kolor Team
 
Posts: 5848
Likes: 92 posts
Liked in: 199 posts
Joined: Tue Apr 09, 2013 10:59 am
Location: France
Info

Re: Black Preview in Scene Properties Issue

by benji33 » Thu Apr 19, 2018 3:10 pm

What is your graphical card(s) and drivers versions please Elena8 ?
Benjamin

no avatar
TimK
Member
 
Posts: 49
Likes: 0 post
Liked in: 1 post
Joined: Tue Jul 05, 2016 2:38 pm
Info

Re: Black Preview in Scene Properties Issue

by TimK » Tue May 01, 2018 5:10 am

Hi Admins:
I don't believe the problem has been solved yet.

Here is my computer spec what has the problem:

Windows 10 64-bit
EVGA GeForce 1060 6GB (Version 397.31 & 4/25/2018)
Panotour Version2.5.11 64bits

but I have another computer which doesn't have the problem:
Windows 10 64-bit
EVGA GeForce 1070 (Version not sure, will update later)
Panotour Version2.5.11 64bits

no avatar
benji33
Kolor Team
 
Posts: 5848
Likes: 92 posts
Liked in: 199 posts
Joined: Tue Apr 09, 2013 10:59 am
Location: France
Info

Re: Black Preview in Scene Properties Issue

by benji33 » Wed May 02, 2018 9:31 am

Hi TimK is there some specificities on your 1060 config?
The NVidia card is used to control the software?
Benjamin

no avatar
elena8
Member
 
Posts: 14
Likes: 0 post
Liked in: 0 post
Joined: Fri Jun 27, 2014 1:15 pm
Info

Re: Black Preview in Scene Properties Issue

by elena8 » Mon May 14, 2018 7:46 pm

I have windows 10 64 bit
nvidia v. 388.71 GeForce GT 540 M
Pano Tour Version 2.5.11 64 bit

Still have the problem

no avatar
paulcreedy
New member
 
Posts: 3
Likes: 0 post
Liked in: 0 post
Joined: Sun Aug 26, 2018 9:34 pm
Info

Re: Black Preview in Scene Properties Issue

by paulcreedy » Mon Aug 27, 2018 9:20 pm

I have the black preview screen in one of my tours and I think I know how to reproduce it, but not fix it.

The tour was working fine until I clicked that blue globe and box above the preview wondering what it does. It's at that moment the preview stopped working and wont come back.

no avatar
paulcreedy
New member
 
Posts: 3
Likes: 0 post
Liked in: 0 post
Joined: Sun Aug 26, 2018 9:34 pm
Info

Re: Black Preview in Scene Properties Issue

by paulcreedy » Mon Aug 27, 2018 9:42 pm

I've been able to reproduce this on my PC and reproduced a fix, at least on my pc during the time I was testing it.

Clicking the BOX above the preview and then the Globe often caused my preview to go black.

Taking a screenshot of the settings whilst it was working, I can see that the FOV went from 90 to .50 Setting both FOV values (preview and default view) back to 90 caused my preview to reappear.

Whether this is repeatable on other sessions remains to be seen.

Previous

Who is online

Users browsing this forum: No registered users and 4 guests