Background 360 video does NOT stop when hotspot opens  

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duotone
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Background 360 video does NOT stop when hotspot opens

by duotone » Sat Jan 14, 2017 1:40 am

This was working until I updated to the latest update.

When I click on a hotspot video to pop up, the background video is supposed to stop, but doesn't.
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Annis
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Re: Background 360 video does NOT stop when hotspot opens

by Annis » Mon Jan 16, 2017 11:34 am

Are you sure you're using the latest version of PTP?
This was an issue in 2.5.2 which has since been fixed.

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Re: Background 360 video does NOT stop when hotspot opens

by duotone » Mon Jan 16, 2017 8:04 pm

Yeah, I know. It worked for a while and then when I updated it's broken again.
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Re: Background 360 video does NOT stop when hotspot opens

by Annis » Tue Jan 17, 2017 9:45 am

Can you upload a test tour with this issue?

Can you give me specific details about your video scene, settings and tour setup so that I can try and reproduce the issue?
So far in my tests the sound has stopped.

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Re: Background 360 video does NOT stop when hotspot opens

by duotone » Fri Mar 03, 2017 2:33 pm

Sorry for the delay in this...

SAMPLE: https://www.bigdutchman.de/panorama/usa ... index.html

Click on one of the 360 VIDEO scenes, then click on a video pop up. The background video keeps playing, which then keeps the pop up video from playing because all the bandwidth is being taken up by the background.

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Re: Background 360 video does NOT stop when hotspot opens

by Annis » Fri Mar 03, 2017 5:08 pm

I'm sorry I'd originally misunderstood and thought you needed the background sound to stop.
The option in the display a video action is to pause the background sound, not the video scene. So there technically isn't a bug, but there is a missing feature to offer the possibility to pause this too.

Do you know which version the video scene ended up paused in?


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